Remote For Arizona residents Insurance Customer Care Representative - $16.00/hour
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CornerStone Staffing has teamed up with a national insurance company seeking dedicated call center representatives for an exciting REMOTE opportunity! APPLY TODAY and START YOUR CAREER with a super well established insurance company Most people are hired on between 90-120 days with proven attendance and productivity.
Schedule: 4:30AM - 7:00PM **PACFIC TIME ZONE** | 6:30AM to 9PM **CENTRAL TIME ZONE** | Monday - Friday with Occasional OT on Saturdays
Job Description: Answer high volume inbound calls and provide effective quality customer service in regards to property damage claims with a nationwide company! Support borrowers and contractors by providing detailed information on how to progress a claim file, deescalate calls, process complaints, and handle disbursement of claim funds.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
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Deliver timely, accurate customer service ensuring the highest level of satisfaction
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Handle inbound telephone calls from borrowers, contractors and/or insurance adjusters in regards to property damage claims in order to resolve customer inquiries
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Work on Claim Packets when phone lines are slow
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Update records and note system as required
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Ability to work in fast paced environment
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Flexibility in work hours and in changing environments
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May assist answering questions in the help desk
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May cross train to assist with borrower follow ups
Minimum Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
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Must possess effective verbal and written communication skills
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Sound analytical skills
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Solid work quality, accuracy and proficiency
Requirements : Please read requirements carefully as we are prioritizing those that meet the requirements.
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Flexibility to commute to Mesa, AZ OR Fort Worth, TX AS NEEDED (Trainings/Meetings) *Local Candidates Only*
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Typing of at least 30 WPM
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Dedicated, quiet workspace
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High Speed Internet - Ability to directly connect to modem/router
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Willingness to be on laptop camera during work hours for trainings/meetings/work
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High School Diploma or Equivalent (GED)
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2 years of call center customer service experience!
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No time off needs in the first 90 days! Full training attendance is a must.
Pre-Screening Includes:
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Background Check
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Drug Screening
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2 Verifiable Employment References
Please read requirements carefully as we are prioritizing those that meet the requirements.
Why Work for CornerStone Staffing?
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$$ Weekly pay every Friday! $$
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Medical benefits, dental, & vision insurance offered!
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Short-term disability and life insurance plans offered!
If you're a great fit, please email your updated resume to frisco.resume@ with "Insurance Customer Care Rep" in the title for immediate consideration! A recruiter will be in touch if you meet the listed requirements.
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