Remote For Arizona residents Insurance Customer Care Representative - $16.00/hour

CornerStone Staffing Remote
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CornerStone Staffing has teamed up with a national insurance company seeking dedicated call center representatives for an exciting REMOTE opportunity! APPLY TODAY and START YOUR CAREER with a super well established insurance company Most people are hired on between 90-120 days with proven attendance and productivity.

Schedule: 4:30AM - 7:00PM **PACFIC TIME ZONE** | 6:30AM to 9PM **CENTRAL TIME ZONE** | Monday - Friday with Occasional OT on Saturdays

Job Description: Answer high volume inbound calls and provide effective quality customer service in regards to property damage claims with a nationwide company! Support borrowers and contractors by providing detailed information on how to progress a claim file, deescalate calls, process complaints, and handle disbursement of claim funds.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Deliver timely, accurate customer service ensuring the highest level of satisfaction

  • Handle inbound telephone calls from borrowers, contractors and/or insurance adjusters in regards to property damage claims in order to resolve customer inquiries

  • Work on Claim Packets when phone lines are slow

  • Update records and note system as required

  • Ability to work in fast paced environment

  • Flexibility in work hours and in changing environments

  • May assist answering questions in the help desk

  • May cross train to assist with borrower follow ups

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

  • Must possess effective verbal and written communication skills

  • Sound analytical skills

  • Solid work quality, accuracy and proficiency

Requirements : Please read requirements carefully as we are prioritizing those that meet the requirements.

  • Flexibility to commute to Mesa, AZ OR Fort Worth, TX AS NEEDED (Trainings/Meetings) *Local Candidates Only*

  • Typing of at least 30 WPM

  • Dedicated, quiet workspace

  • High Speed Internet - Ability to directly connect to modem/router

  • Willingness to be on laptop camera during work hours for trainings/meetings/work

  • High School Diploma or Equivalent (GED)

  • 2 years of call center customer service experience!

  • No time off needs in the first 90 days! Full training attendance is a must.

Pre-Screening Includes:

  • Background Check

  • Drug Screening

  • 2 Verifiable Employment References

Please read requirements carefully as we are prioritizing those that meet the requirements.

Why Work for CornerStone Staffing?

  • $$ Weekly pay every Friday! $$

  • Medical benefits, dental, & vision insurance offered!

  • Short-term disability and life insurance plans offered!

If you're a great fit, please email your updated resume to [email protected] with "Insurance Customer Care Rep" in the title for immediate consideration! A recruiter will be in touch if you meet the listed requirements.

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