Customer Service Representative - Kansas City, KS

Customer Service Representative - Lenexa, KS

Salary: $20.34 per hour / $41,000 annually

Salary with a 4-year degree: $21.83 per hour / $44,000 annually

When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Representatives for our Lenexa, KS office. This role is for people who want to provide our policyholders the excellent customer service they want and need. You'll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let's talk.

Benefits:

At GEICO, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. GEICO continually seeks to provide a workplace where everyone can be their authentic self. To help achieve this goal, we support associate-led Employee Resource Groups that foster a true sense of community. Through GEICO's competitive benefits offerings and various training and development opportunities, we have you covered with our Total Rewards Program that includes:

• Premier Medical, Dental and Vision Insurance with no waiting period
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures

Salary:

Salary: $20.34 per hour / $41,000 annually

Salary with a 4-year degree: $21.83 per hour / $44,000 annually

Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Top associates can see increases up to 15%!

Qualifications & Skills:

• Experience providing outstanding customer service
• Solid computer and multi-tasking skills
• Ability to effectively communicate, verbally and in writing
• Ability to work comfortably in a fast-paced, high-volume call center environment
• Minimum of high school diploma or equivalent; college degree or currently pursuing preferred

To ensure our associates receive the training and support needed to excel and thrive, associates hired for this position are generally required to work at the GEICO building during their orientation period. The safety of our associates, both current and future, is GEICO's highest priority, and we have implemented rigorous safety measures and policies to ensure our associates are protected. These safety protocols include:

• Temperature screening when entering the building

• Daily health survey

• Social distancing measures

• Required mask wearing in common areas

• CDC approved disinfectant usage and increased cleaning measures

GEICO will continue to monitor the COVID-19 situation closely, and will adjust policies as needed to ensure the continued safety of our associates.

Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

GEICO is proud to be an equal opportunity employer. We are committed to cultivating an environment where equal employment opportunities are available to all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO celebrates diversity and believes it is critical to our success. As such, we are committed to recruit, develop and retain the most talented individuals to join our team.