Remote HCB Operations Customer Service Representative

VirtualVocations Remote
remote operations customer service customer service representative service representative representative customer service providers healthcare remote operations customer service representative service representative
January 25, 2023
VirtualVocations
Santa Clara, CA
FULL_TIME
A healthcare and pharmaceutical company is filling a position for a Remote HCB Operations Customer Service Representative.

Candidates will be responsible for the following:
Answering questions and resolves issues based on phone calls/letters from providers
Triaging resulting rework to appropriate staff
Documenting and tracking contacts with members, providers and plan sponsors
Required Skills:

High School Diploma or equivalent
1-2 years Customer Service experiences in a transaction based environment
Demonstrating ability to be empathetic and compassionate
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