Customer Service Representative, Order Processing

Overall Goal of Position:

Sauer Brands is the proud manufacturer of beloved products such as Duke’s Mayonnaise, Kernel Season’s, Spice Hunter, and Mateo’s Salsa.  We are looking for someone experienced in customer service and order management to join our team and help make sure consumers can enjoy our great products.

Job Summary: 

Provides support by processing customer orders, answering inquiries by phone or email.  Maintain up-to-date customer files, price lists and promotions.  Communicates and works cooperatively with brokers, account managers and other individuals at all levels within the company.

Key Duties and Responsibilities:  

• Order Management 
  
  
  
  
  
  • Receive and process orders from customers and brokers by phone, email, and EDI
  
  
  
  • Interact on a daily basis cross functionally with the Transportation, Finance, Manufacturing Operations, and Sales departments to ensure timely and accurate
  
  
  
  • execution of orders
  
  
  
  • Review customer invoices daily prior to submitting for payment
  
  
  
  • Provide accurate information regarding availability of in stock items
  
  
  
  • Recommend alternate products based on availability or specifications
  
  
  
  
  
  



• Customer Relations
  
  
  
  
  
  • Communicate with customers and brokers to keep them informed about promotional opportunities, order status, and any service-related concerns
  
  
  
  • Work with sales and brokers to manage overall customer relationship
  
  
  
  • User Sauer Brands systems and reporting to manage and maintain accurate customer data
  
  
  
  
  
  

What We Are Looking For:

• Personal Characteristics
  
  
  
  
  
  • Entrepreneurial drive and the desire to “build a business”
  
  
  
  • Outgoing, energetic, and results oriented personality
  
  
  
  • Overall confidence in one’s abilities and comfortable communicating the facts
  
  
  
  • Smart, creative and inquisitive
  
  
  
  • Integrity-Does the right thing even when no one is looking
  
  
  
  • Disciplined approach for consistent results 
  
  
  
  • No excuses mindset
  
  
  
  • Dependable team player with positive attitude 
  
  
  
  • Enjoy working as part of a team, collaborative, and diplomatic 
  
  
  
  • Organized and detail oriented 
  
  
  
  • Comfortable making decisions and prioritizing independently
  
  
  
  • Sense of ownership to your job responsibilities 
  
  
  
  • Reliable 
  
  
  
  • Personal values that mesh with SBI values
  
  
  
  
  
  



• Performance History
  
  
  
  
  
  • Documented history of making improvements in assigned work area/responsibilities
  
  
  
  • Demonstrated progression in size and scope of responsibilities
  
  
  
  • Stellar references based on contributions and performance 
  
  
  
  
  
  



• Demonstrated proficiency in the following Areas 
  
  
  
  
  
  • Order management 
  
  
  
  • Invoicing 
  
  
  
  • Outlook, Word, Excel 
  
  
  
  • Written and verbal communication skills 
  
  
  
  
  
  



• Education & Experience: 
  
  
  
  
  
  • College degree or equivalent business experience
  
  
  
  
  
  



• Additional Desired Skills:  
  
  
  
  
  
  • Microsoft PowerBI or other analysis and reporting applications 
  
  
  
  • PeopleSoft FSCM or other ERP systems
  
  
  
  • Experience in food industry or other consumer package goods
  
  
  
  
  
  

What Is In It For You?

Our company acknowledges talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason, we offer a Comprehensive Benefits Plan that includes the following: 

• 401K



• Medical/Dental/Vision Coverage



• Vacation, Sick Days and Holidays



• Flexible Spending Accounts



• Tuition Reimbursement



• Employee and Dependent Life Insurance



• Voluntary Disability Insurance



• Other Voluntary Insurance Options

Sauer Brands, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, gender, disability, national origin, veteran, other protected status or any other basis.