Customer Service Advocate-Consumer Engagement, Work From Home, Evicore

The CE Outreach Educator I will work directly with members. They are responsible for building rapport and educating members on their available options, including but not limited to, facility or screening options, preventative screening services available to them, or other alternative treatment options.

The intent is to assist the member in selecting the option that best pertains to them. Daily duties include conducting research on each case, reaching out to the physician's offices, making outbound calls to our members, and fielding incoming calls from members. Soft Skills: Aptitude for dealing with complex/challenging customers and demonstrated ability to deescalate a situation, coachable, willingness to learn, enhanced collaboration skills, team player, dependable, punctual, flexibility to different personalities & situations, great attitude, problem solver, professionalism, and an ability to recognize the importance of educating and assisting the members we serve.

Minimum Education, Licensure and Professional Certification requirement.:* High school diploma or GED.This role is WAH/Flex which allows most work to be performed at home.

Employees must be fully vaccinated if they choose to come onsite.* Minimum Experience required: Six months in a high volume contact center setting preferred, sales experience preferred, reliable transportation, phone skills, computer skills, basic Microsoft Excel, Microsoft Outlook, and Cisco Jabber (Internal) skills. Must be able to type more than 30 words per minute.

Customer Service Skills (history of customer service exp) preferred, and must have a friendly and professional voice and tone. If you will be working at home occasionally or permanently, the Internet connection must be obtained through a cable broadband or fiber optic Internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 17 - 21 USD/hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.

Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna (https://jobs.cigna.

com/us/en/life-careers) About Cigna* Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions.

Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make? _Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

_ _If you require reasonable accommodation in completing the online application process, please email: (see below) for support. Do not email (see below) for an update on your application or to provide your resume as you will not receive a response.

_ _Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._.