Loss Mitigation Clerk

Description:

We are a fast-paced consumer finance company that offers indirect financing for vehicles for credit challenged borrowers. In this role in the Loss Mitigation department, you will work on accounts that are seriously delinquent where repossession of the Company's collateral may be necessary (91+ days delinquent). The Loss Mitigation Clerk will be assisting the department with collections and loss mitigation duties. Updates and creates departmental reports on a designated basis. Works with accounting on processing of related costs and charges. You will work with borrowers, contracted recovery agencies, and other team members to mitigate potential loss to the Company. Review customers' accounts and ensure each account is in good standing. Follow-up on delinquent accounts, notating actions and correspondence with borrower in the Company's loan system. Responsibilities Must be bi-lingual (Spanish). Conduct research by skip tracing accounts in order to locate customers Process red flag accounts such as abandon vehicles, impounds, car breakdowns Work accounts past due more than 60 days and handle customer inquiries Provide updates on assigned accounts; Maintain records of all contact with customers Update insurance expiration information Providing administrative support to dept staff including customer and vendor correspondence and maintenance of departmental files and supplies Prepare and file repossession paperwork and reports Compiles reports for management as directed Other duties as assigned

Skills:

Loss mitigation, Customer service, Loan servicing, Collection, Data entry, Negotiation skills, Loans, Delinquent accounts, Collection calls, Past due accounts, skip tracing, automotive industry, Support, Administrative support, collection and analysis, finance, Customer service oriented, Financial collections, Loss prevention, Filing

Top Skills Details:

Loss mitigation,Customer service,Loan servicing,Collection,Data entry,Negotiation skills,Loans,Delinquent accounts,Collection calls,Past due accounts,skip tracing,automotive industry,Support,Administrative support

Additional Skills & Qualifications:

Requirements Previous work experience in automotive finance industry, performing collections or related work. Extensive knowledge of state and federal regulations pertaining to collections, including Fair Debt Collections Practices. Previous work experience in customer service, sales, collections or related field Excellent knowledge of collection processes; Firm but fair Excellent verbal communication, negotiation and excellent people skills Outstanding phone etiquette; problem solver Detail oriented, dependable, reliable Proficient computer skills; Microsoft Office for Windows Proficient mathematical skills; Ability to deal with impolite customers Must be bi-lingual (Spanish)

Experience Level:

Intermediate Level

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.