Data Center Critical Facilities Professional IV-2

Iron Mountain Remote
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At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.


Critical Facilities Operations Technical Support Engineer


Position


Full-time


Reports to


Manager of Data Center Operations


Department


Critical Facilities Operations/HR


Job Location


Manassas, VA


Remote and on site


JOB DESCRIPTION


IRON MOUNTAIN is looking for a Critical Facilities Operations Technical Support Engineer to support the data centers operation team for the Manassas, VA campus with a focus administrative organization for the operations teams. As a key player in IRON MOUNTAIN’s Critical Operations team, the Critical Facilities Technical support engineer is responsible for developing and supporting critical programs that drive Maintenance, productivity, knowledge, and efficiency in field operations. In addition to supporting and expanding the Data Center operations platform, this candidate will also support the critical facilities team while on-site.


Candidate will be a successful organizer with a proven track record of success.


Essential Functions


50% of the work week the candidate will focus on the following functions:
  • Research, recommend and design employee onboarding training and development programs that span the life cycle of each position. This includes the delivery, measurement, and monitoring of programs.

  • Development of Service Now tickets, content, delivery, and support for maintenance activities.

  • Implement and manage the overall IMDC role-based training program

  • Conduct needs assessments and work with operations team members

  • Act as a facilitator and instructor for the Operations teams.

50% of the work week the candidate will focus on the following functions:
  • Monitor and operate IMDC’s critical power, cooling/environmental, security and support systems and facilities to exceed up-time SLA

  • Perform limited maintenance tasks to include: filter changes, PM’s on electrical and mechanical systems, install disconnects and deliver power to customers

  • Support critical facilities team in vendor scheduling, CMMS, and related tasks including work authorization and security requests

  • Maintain and organize critical facilities documentation in file structure; assist in documentation related to audits

  • Act as Service Now SME; create changes, standard change templates, preventative maintenance tickets, input new equipment

Key Skills, Requirements and Competencies:


  • Bachelor's degree in Workforce Education and Development, Organizational Development, Vocational, Education or related discipline

  • 3 to 5+ years’ experience working within and/or managing an effective organizational training and development program

  • Certifications in training program manager, instructor/facilitator or equivalents preferred

  • Strong program and project management skills and experience

  • Ability to train managers, supervisors, and leads to deliver job specific training programs to targeted groups of employees

  • Work closely with vendors, field technicians, and other telecommunications carriers to resolve service issues and improvements.

  • Perform basic electrical troubleshooting, including use of an amp-meter. Identify, research and support process improvement actions related to data center services.

  • Understand major and minor UPS and related systems’ Preventative Maintenance.

  • Basic knowledge of building management systems

  • Strong sense of urgency and ability to prioritize tasks with minimal supervision. Work environment: flexible based on needs, some remote work option available

Category: gja\_Real Estate & Facilities


Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.


To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE


Requisition: J0050679


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