Director, Product Development - Commercial Claims (Remote)
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.
Manages a team of individual contributors that is responsible for overseeing and managing the launch and maturation of new products into target strategic markets. Serving as a cross functional expert, provides leadership, product expertise and support for initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases.
USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO or Charlotte, NC. [This position also has the option to be remote. ] Job Requirements
Primary Responsibilities:
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Responsible for development of digital first products supporting the needs and risks of USAA Members.
Oversees the development and of launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
Develops and finalizes recommendations to launch new products and the evaluation and decision to buy/build or ally for the line of business
Develops and launches new innovative product offerings as well as auxiliary/enhanced features/services for existing products
Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists
Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (eg trends, results, etc.)
Responsible for post-launch maintenance and underwriting of new in market products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.
Leverages cross functional resources to gather data and member information to support formulation of product strategy and acquire competitive intelligence
Leads a team to analyze internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.
Develops and communicates the new product value proposition for the line of business across teams and levels of leadership
Ensures product development team delivers sales support to all distribution channels (eg, .com, mobile, contact center) so that the new product is properly positioned to members
Directs the analysis and evaluation across multiple new product performance metrics to adapt offerings, if necessary, prior to full launch
Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.
Coaches and develops employees belonging to the product development team, on an ongoing and Real Time basis, to drive maximum performance and engagement levels to achieve desired business results.
Minimum Qualifications:
Bachelor's degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years relevant industry experience in Actuary, Underwriting, Marketing, or Operations to include direct product management experience.
3 years of direct team lead or management experience.
Experience developing product strategies, product plans and product roadmaps.
Demonstrated experience in developing, deploying and supporting product and/or integrated suite of products.
Knowledge and application of Product Development Life Cycle (PDLC).
Experience leading an agile product development process, managing multiple products simultaneously.
Exceptional communicator and engaging storyteller with a flair to communicate effectively with executives.
Preferred Qualifications:
Commercial Lines Claims experience
Experience developing digital claims experiences
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $*117,600 - 211,700.
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.
Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.
Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
To see details on our outstanding benefits, visit USAA Total Rewards.
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.