Provider Support IT Analyst - Fully Remote
Magellan HRSC, Inc.
Remote
provider support
analyst
remote
test
design
tools
magellan
security
education
remote
analyst
technical
operational
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September 4, 2022
Magellan HRSC, Inc.
Chicago, IL
FULL_TIME
This is a fully remote IT Analyst role, allowing you to work from home from anywhere in the US. Any healthcare experience preferred, but not required. Any knowledge on EDI and in NCPDP would be nice to have. Knowledge of JIRA, ServiceNow, PL/SQL helpful. Duties to include: Deliver technical and operational support for Providers (Pharmacists, Prescribers and Medical Office personnel) registering and using Magellan Systems. Systems administration and security activities using the Okta platform and Magellan's User Administration Console (UAC). Ensure that contractually obligated monthly reports are generated and delivered to Account Management. Participate in systems patching activities and software deployments. This position will analyze, evaluate and test business, IT or operational processes using scientific approaches such as Critical Thinking, Lean Management, ITIL, Design Thinking and structured systems analysis and design. Work with minimal direction and are capable of working quickly while delivering high-quality outputs. Collaborate across IT to understand features and technical implementation and ensure highest quality product delivery. Learn rapidly and enthusiastically, focusing on understanding the application/product/area in detail. With limited guidance, participate in requirements documentation, business systems configuration and defining/execution of acceptance criteria. Document issues and participate in their resolution. Track and measure metrics for key processes to deliver measurably differentiated business outcomes. With limited guidance develop, deploy, and execute test strategies to ensure the highest quality product delivery. Assist in design and implementation of scalable and efficient tools and processes to support all aspects pharmacy operations. Test applications and products at the user level, both manually and with automated tools Work closely with cross functional teams and across boundary organizations to gather requirements, assist in defining solutions. Test applications and products at the user level, both manually and with automated tools. Understand product testing in detail and update the test case with test execution results. Other duties as assigned. Other Job Requirements Responsibilities Bachelor or Associate degree courses in Programming, Data Structures and Algorithms, Information Design, Mathematics or equivalent hands-on experience. Strong analytical and quantitative skills. Strong organizational skills. Excellent written and oral communication skills. Ability to synthesize complex information. Knowledge of QA methodology and problem solving tools/techniques. Meticulous attention to detail. Proficiency with analytical programming languages such as SQL. Ability to develop process flow diagrams. Knowledge of Agile Methods. General Job Information Title Provider Support IT Analyst - Fully Remote Grade 23 Work Experience - Required IT Work Experience - Preferred Education - Required A Combination of Education and Work Experience May Be Considered., Associates - Computer and Information Science, Bachelors - Computer and Information Science Education - Preferred License and Certifications - Required License and Certifications - Preferred Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
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