REMOTE Bilingual Customer Service Representative

Aston Carter Remote
remote bilingual customer service customer service representative service representative representative team customer service fortune 500 healthcare customer service representatives representatives calls
One of the largest Fortune 500 Healthcare companies in Buffalo is hiring over 250 customer service representatives. Aston Carter is helping assemble a team of attentive and caring customer service representatives to accept inbound calls and e-mails from employees and their dependents on issues pertaining to their health, dental, vision, life, disability, and other insurance products and services.

This is a perfect role for team-oriented customer service professionals from all backgrounds who are eager to work for a great company. ?NOTE: This job is REMOTE however you MUST live in the Western New York area to be qualified for this position. Job Summary: + Accept inbound calls and e-mails from employees and their dependents regarding general insurance inquiries + Assist with the resetting of login credentials through online portal + Respond promptly and handle/resolve consumer inquiries and concerns + Keep records of consumer interactions and transactions + Record details of inquiries, comments, complaints and actions taken + Follow-up and close all customer inquiries and open cases + Regularly interface with people (groups and individuals) and communicate within various mediums (E-mail, telephone) Qualifications: + 1-3 years of consistent work history + High School Diploma + Must be local to Western New York Benefits: + Opportunity to gain valuable experience with a Fortune 500, industry-leading company + Fully remote after first day orientation/equipment pickup + Inclusive culture and professional development + Updated & modern work environment + Competitive starting pay ($16.

50 PER HOUR) + Benefits offered (Medical, Dental, Vision) + Gain valuable experience in the healthcare sector About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business.

Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America.

Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email (see below) (%[email protected]

com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position..


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