Customer Relations Representative
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Every product you buy needs packaging.
We provide the best way for thousands of eCommerce merchants from Shopify, BigCommerce, Square, ShipBob, and countless others to get their custom packaging.
Who we're looking for:
● Is savvy AF when it comes to their way around a CRM.
● Wants to help merchants succeed.
● Wants to succeed themselves!
● A gritty self-starter ready to step up to new challenges.
● Looking for someone who has the capacity to care about people's needs.
Responsibilities:
● Develop a growth strategy focused both on customer satisfaction and retention
● Conduct research to identify new markets and customer needs
● Arrange business meetings (online) with prospective clients
● Promote the company’s products/services addressing or predicting clients’ objectives
● Prepare checkout links, quotes, and other sales material for clients
● Keep records of sales, revenue, invoices, etc.
● Provide trustworthy feedback and after-sales support
● Build long-term relationships with new and existing customers
● Maintaining the CRM database (HubSpot)
● Mining the CRM database for potential clients in the correct lifecycle stage for conversion
● Meeting customer retention targets
Requirements:
● Proven working experience
● Ability to work in a fast-paced & ever-changing environment
● Experience in customer support is a plus
● Experience in E-commerce/Packaging is a plus
● Proficiency in MS Office HubSpot expert preferred (automation, workflow creation etc.) ● Proficiency in English Market knowledge
● Communication and negotiation skills Ability to build rapport
● Time management and planning skills