Customer Service Representative

Why USAA?

We empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We strive to be the #1 choice for the military community and their families.

Our Mission

Embracing a fulfilling career at USAA means living by our core values – honesty, integrity, loyalty and service – in every interaction with our members and colleagues.

About the Role

This Licensed Insurance Customer Service role may be a new career for you. Our comprehensive six-month training program will help you develop the skills you need to support our membership independently.

Key Responsibilities

• Facilitate member experiences by answering phone calls, emails and other requests from members.
• Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services.
• Maintain respective trailing documents for all states.
• Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services.

Requirements

• 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience.
• Able to prioritize and multi-task, including navigating through multiple business applications.

Preferred Qualifications

• US military experience through military service or a military spouse/domestic partner.
• Prior experience in a fast-paced contact center environment.

What We Offer

• A competitive salary based on your experience and market data.
• Eligibility for pay incentives based on overall corporate and individual performance.
• Best-in-class benefits to support physical, financial, and emotional wellness.