IDeaS Business Analyst - Salesforce Client Services

Job Description

Passionate people.  Loyal clients.  Leading solutions.

With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us.

IDeaS is proud to be a global powerhouse of innovation and excellence in the hospitality industry.  We create leading revenue management solutions that accelerate our clients’ growth.  We are headquartered in Bloomington, MN, with offices on six continents and a technology center in Pune, India.

Now we just need you!

You’ll succeed in this role if you have a big picture perspective. You can identify a need for change, articulate and facilitate it.  You’ll have an interest in driving efficiencies, alignment and holistic change, and have the ability to build sustainable global reporting models.  Your outstanding communications skills will enable success across teams in our global organization.

What you’ll be doing...

• Work with leadership to enhance and optimize business processes


• Monitor the quality of functional data through dashboards/KPI’s to ensure accuracy


• Analyze and report on trend data


• Own and manage SalesForce system efficiencies, system updates and process changes


• Serve as the initial functional point of contact for any SFDC inquiry


• Build and change tracking and reporting documents using performance metrics


• Develop and manage weekly, monthly and annual reporting dashboards


• Provide reporting, data and sales tracking information


• Roll out system upgrades through departmental documentation, training, and auditing

What you’ll bring to us…

• Bachelor’s in Business Analytics, Finance, Statistics, Economics Mathematics or a related field


• 4+ years of business analytics experience, preferably in a B2B SaaS subscription environment


• 4+ years in CRM reporting


• Experience in aggregating data, as well as writing and revising reports


• Rollout of system upgrades and ability to measure success


• Understanding of structure and operations of relational databases and the ability to aggregate data through Excel


• Strong communications skills, interpersonal, organizational, and creative problem-solving skills


• Strong Microsoft Office skills, including TEAMS, and advanced Excel

Would Be Great:

• Previous SalesForce or other CRM superuser responsibilities


• MBA or MS in Business Analytics, Finance, Mathematics, or Economics


• Good leadership and project management skills

#LI-Remote

We Support Who You Are….

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world.  Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life. 

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices. 

Additional Information:To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Equal Employment Opportunity is the Law. Also view the supplement EEO is the Law, and the notice Pay Transparency

Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

The level of this position will be determined based on the applicant's education, skills and experience.

Resumes may be considered in the order they are received.

IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.