Customer service representative
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Adecco is assisting a local client in recruiting for current openings as IT - Customer Service job in Wilmington, NC. If you meet the qualifications listed below, please Apply Now!
Monday - Friday 8 : 00am to 5 : 00pm
Job Summary :
- Provide first contact and incident resolution to customers with hardware, software, and desktop application software problems.
- Act as "traffic control" for work order tickets.
- Effectively escalates incidents to higher Level support team.
- Document incidents status and solutions in the IT service management software.
Duties :
- Create work order tickets and route appropriately for end-users' problems related to but not limited to network and local printers, Desktop and mobile hardware, standard and specialized application software, e-mail, Internet, WIFI and LAN access.
- Work backlog work order que to bring up to date.
- Handle stock intake and processing.
- Order and configure mobile devices for end users.
- Support implementation of company procedures and policies
- Perform other duties of a similar nature or level.
Knowledge Needed :
- Identify issues for end user in a call center environment, including telephone calls, chats, electronically submitted incidents and on-site.
- Ability to work in a fast-paced call center with multiple priorities while handling end users' requests.
- Customer Service background in call center
- Previous "chat" experience
Training and Experience Needed :
- Effective verbal and written communication skills
- Strong analytical critical thinking skills
- Excellent customer service
Adecco provides one of the most comprehensive benefits packages in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.
Click on Apply Now to be considered for this - IT Customer Service in Wilmington, NC or any related opportunities with Adecco.
Equal Opportunity Employer Minorities / Women / Veterans / Disabled
Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www.
adeccousa.com / candidate-privacy
The Company will consider qualified applicants with arrest and conviction records
Last updated : 2022-09-23