Customer Service Representative - Bilingual

Bilingual Customer Service Representative

Starting pay up to $26 per hour 

California Branch

4810 S. Hellman Ave., Ontario, CA 91762

Uline. Where work ethic and hustle are rewarded. Customer Service is the heartbeat of our company.

Hours: 24/7 operation - Hiring for 12:30 PM - 9 PM.

Position Responsibilities

• Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.

• Communicate with customers via phone, email and chat.

• Solve customer problems and find the best possible solutions.

• Help customers navigate Uline's website and place orders online.

• Provide knowledgeable answers to questions about products, pricing and availability.

• Respond to shipping inquiries and answer order status questions.

• Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.

Minimum Requirements

• High school diploma or equivalent with 2+ years of relevant experience. Bachelor's degree preferred.

• Bilingual (English / Spanish) - 100% fluent in both verbal and written forms.

• Desire to provide the best possible experience for our customers.

• Thrive in a fast-paced environment with coaching support.

Benefits

• Complete insurance coverage includes medical, dental, vision and more.

• 401(k) with 5% employer match.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

• Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center.

• Beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled

#LI-DR1

#LI-CA001

(#IN-CACS)

Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore to learn more!