East Region- Corporate Sabre Travel Advisor - Remote
EAST REGION- CORPORATE SABRE TRAVEL ADVISOR - Remote
As a key member of the East Region Operations Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.
This is a fully remote position.
Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, rail and limos
Supports one or more accounts
Operates within detailed procedures
Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues
Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit
Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position
Minimum 5 years’ experience providing domestic and international travel arrangements
Must demonstrate thorough knowledge of airline ticketing rules and regulations
High proficiency using Airline GDS, Sabre
Proficient in producing lowest logical airfare within client’s policy
Understands international airfares and international ticketing
Proficient in Internet searches and online booking processes
Thorough working knowledge of exchanging, reissue of tickets
Must be able to thoroughly read, understand and follow client travel policies and guidelines
Thorough understanding of Reading each companies information and following guidelines of their policy
Previous experience handling VIP clientele
Excellent communication skills via email and phone
Superior customer service skills
Ability to meet and exceed required performance standards
Accurate and detail oriented
Work well under pressure and have the ability to deal with change and adversity
Working knowledge of Microsoft Office, including Word and Excel
Works well independently as well within a group
Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.
About Direct Travel
Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees. Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our clients and deliver innovative solutions. Direct Travel is one of the most respected Travel Management Companies in the industry providing our customers with smart consultation, tailored solutions and a true partnership. Our specific focus on the mid-market means our travel experts deliver personalized service to every client.
Additionally, Direct Travel offers full-service performance improvement solutions, including meeting and event management, group incentive travel and individual recognition solutions through its wholly owned subsidiary Creative Group, Inc. An industry leader, Creative Group has been honored with the CMI 25 Award, which recognizes the top 25 most influential meeting and incentive management companies in the US each year since the award’s inception in 2007. The company is headquartered in Schaumburg, Illinois and maintains offices in Detroit, Appleton, San Francisco and Toronto. For more information about Creative Group, please visit www.creativegroupinc.com.
Together we will help our clients Navigate Their Way and Create Truly Moving Experiences. For more information, visit www.dt.com. Follow us on Twitter, YouTube and LinkedIn.