Pharmacy Customer Service Representative

Heartland Healthcare Services Toledo, Ohio
pharmacy customer service customer service representative representative pharmacy calls tracker drop ship healthcare representative technician answering phones nursing
December 9, 2022
Heartland Healthcare Services
Toledo, Ohio

Heartland Healthcare Services is accepting applications for a part time PharmacyCustomer Service Representative. This position will work second shift, varied weekdays with the hours of 3pm-11pm with rotating weekends and holidays.

Job Summary:

A Phone Technician is responsible for answering phones to assist nursing center personnel, doctors and pharmacy staff by answering questions regarding the input of information and the delivery of medication.

Essential Functions Include:

  • Answer all incoming calls to the pharmacy and provide correct answers and/or direct calls to appropriate individuals.
  • Log all incoming calls in call tracker program for customer services purposes.
  • Interpret and validate control prescriptions and when necessary provide authorization to facility.
  • Prompt and accurate entry of all control & IV EDK box charges.
  • Process all drop ship requests through call tracker and the drop ship program.
  • Follow up on prescriptions held up in the order clarification file on a daily basis.
  • Retrieve messages from all pharmacy's voicemail boxes & provide prompt follow up.
  • Input and retrieve data to support customer service and other operational functions.


Applicants must have their high school diploma or G.E.D.

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