Customer Service Representative

Are you passionate about customer service? We re hiring agents to assist in the extended warranty and protection plan industry using cutting-edge technology and providing top-notch customer service. You will assist customer with filing a claim to protect the products, they love and use everyday.

This position is work-at-home for individuals living in the state of Georgia. We have a Bring Your Own Device or equipment can be sent you option. Details below.

Qualifications

• 1 year of customer service experience required
• 1 year of previous call center or office background experience preferred
• Customer focus and adaptability to different personality types
• Maintaining composure in challenging situations
• Ability to use technology effectively and productively
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required

Equipment Provided Option

• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment

Bring Your Own Device (BYOD) Option - This position requires you to provide your own equipment and workspace.

• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements:

• Processor: Intel� Core i5 5200 Series or greater
• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required.
• USB headset
  • Click here for an example
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
• Firewall must be enabled (Will be checked prior to allowing login to system)
• Click her for the BYOD policy for full detailed list of requirements

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Access company and client resources provided to accurately handle the call
• Flexibility to cross train as requested

Pay & Benefits

• Starting pay - $14/hour, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
• Work hours - 9:00am-7:00pm (EST) ; Work Days Mon-Fri & Every Other Sat 9a-2p
• Paid Training - typically 2 weeks from 9:00am-6:00pm Mon-Fri (EST)
• Status - Full Time ; Benefit eligible 1st of month after 60 days - click to see benefits-at-a-glance

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. Click here to read the full description.

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