SUMMARY OF ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Responsible for leadership, direction, coordination and performance for the site teams at the Madison, Wi site
• Fully responsible for all services provided within the MSA/SOW and have the ability to act for C&W Services
• Safety Champion – Lead and coordinate monthly safety meetings. Enforce company safety policies and procedures, including ensuring team members perform assigned tasks in a safe, effective, and efficient manner. Completing 3 CWalks per month at each designated site
• Handle customer relations, employee development, staffing, policy implementation/enforcement, budget preparation and cost control
• Interact with customer and client personnel to determine and manage expectations
• Strive for continuous improvement. Including but not limited to process improvements, and innovative suggestions
• Efficiently handle day-to-day client operations, effectively delegating work and appropriately escalating situations
• Participate in ongoing managerial and leadership skill development, and maintain an up-to-date knowledge of current practices used by C&W Services
• Continue investments in people and talent, promoting internal growth opportunities for current employees
• Communicate with all team members to support the development of short and long-range goals and objectives.
• Be available 24/7 to respond to client facility needs within 30 minutes during normal duty hours, and within one hour after normal duty hours

KEY COMPETENCIES:

• Safety and Risk Management – Role models safety culture.  Implements safety program at the site level.  Perform regular behavioral safety inspections and observations.  Provide safety resources, implement programs and policies, and resolve all safety issues or concerns. 
• Problem Solving – Understand business implications of decisions; Align work with strategic goals. Develop and implement cost saving measures; Identify and resolve problems in a timely manner; Lead and participate in group problem solving situations.
• Communication – Strong focus on customer service.  Expert at listening. Speak clearly and persuasively in positive or negative situations; Respond well to questions; Demonstrate group presentation skills; Write clearly and informatively; Present information objectively.
• Teamwork – Build and reward teamwork. Manager puts success of team above own interests.
• Managing People – Set and achieve challenging goals; Build and maintain a diverse workforce. Take responsibility for subordinates' activities; Make yourself available to all staff; Provide regular performance feedback; Develops subordinates' skills and encourages growth; Foster quality focus in others.  
• Quality Management – Look for ways to improve and promote quality; Demonstrate accuracy and thoroughness. Improve processes, products, and services.
• Organizational Support – Follow policies and procedures; Complete administrative tasks correctly and on time; support organization goals and values; Benefit organization through outside activities; Support affirmative action and respect diversity.
• Judgment – Understand organization's strengths & weaknesses; Analyze market and competition; Identify external threats and opportunities; Adapt strategy to changing conditions.  Includes appropriate people in decision-making process
• Planning/Organizing – Prioritize and plan work activities; Uses time efficiently; Plan for additional resources; Set goals and objectives; Organize or schedule other people and their tasks.
• Quality – Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.
• Productivity and Efficiency - Continually strive to improve productivity.  Implement cost savings plans and programs. Take responsibility for outcomes; Keep commitments; Volunteer readily; Undertake self-development activities.
• Innovation – Display original thinking and creativity; Meet challenges with resourcefulness; Generate suggestions for improving work; Develop innovative approaches and ideas; Present ideas and information in a manner that gets others' attention.

EDUCATION/EXPERIENCE QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience  

• Bachelor's degree from four-year college or university; or seven to ten years related experience; or equivalent combination of education and experience. IFMA – CFM designation preferred.

 Computer skills

• Knowledge of CMMS system. Knowledge of BMS systems.
• Knowledge of Business Systems or Document Management Database software; Smartsheet., Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required

Reasoning Ability                 

• Ability to troubleshoot issues define problems in Integrated Facilities Management service delivery, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to perform the following physical activities up to and over 1/3 of time at work: Stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb or balance, talk, hear, and smell.

• Must be able to lift up to 50 pounds on occasion

 Ideal Candidate:     

• Manage and maintain a high performing team – attract and retain the best qualified individuals for the positions available:
• Foster change and promote innovation – seek solutions that strengthen safety, quality, compliance, value, and effectiveness
• Accountable for results, translate goals into actionable plans & manage results.
• Demonstrate technical proficiency in Facilities Operations Management including maintenance and operations of properties, landscaping & grounds.
• Possess highly developed organizational skills with the ability to manage numerous high priority activities and delegate effectively
• Manage workload with an effective balance of internal and external resources including integrated facilities management models and organized labor

 Requirements include:

• Has working knowledge of repairs and preventive / predictive maintenance on electrical and mechanical equipment. Repairs and preventive / predictive maintenance to be performed in conformance with established standards.
• Must have working knowledge of the following: proper use of hand/power tools, shop math, pneumatics, power transmissions, parts nomenclature, measurements and fasteners.
• Must be able to operate and have knowledge of simple and complex heavy industrial equipment such as forklifts, scissors lifts and boom lifts.