Customer Support Representative - Work From Home

Tubi is looking to hire a Customer Support Representative for their customer support team. As a Customer Support Representative, you will be the first point of contact for Tubi viewers via email, social platforms, and more. They're looking for a highly collaborative, process-oriented, and analytical thinker in the customer service/support space who understands the interplay between customer support and product development.

• Develop a deep understanding of the Tubi platform and drive a successful customer experience by assisting users at varied skill levels through various channels

• Troubleshoot technical issues, outages and escalations on a variety of device applications to ensure seamless viewing

• Become an expert in all Tubi platforms including but not limited to: mobile application, website, TV apps and devices, and TV broadcast

• Maintain customer satisfaction ratings based on explicit criteria set forth by management

• Participate in efficient daily workflow processes using operational metrics to gauge performance and ensure timely service

• Participate in a quality program to certify that a high level of accuracy and customer support are consistently being delivered, utilizing CSAT as the primary driving metric

• Embody Tubi values of: Grow Yourself, Team First, Own It, Act with Integrity, Deliver Delight

• Willingness to work a schedule that is Thursday - Monday

• Bachelor's degree from an accredited university, or equivalent work experience

• A minimum of 1 year of proven experience in a customer support or related position

• Familiarity with Zendesk or other customer service platforms

• Engaging personality with the ability to convey patience, and remain calm in stressful situations

• Strong time management skills to ensure productivity in alignment with department standards