Enrollment Specialist
UNC Charlotte
Remote
enrollment specialist
education
recruiting
email
management
customer service
enrollment specialist
credit
consultation
information gathering
training
manager
enrollment management
June 13, 2023
UNC Charlotte
Charlotte, NC
FULL_TIME
General Information
Vacancy Open to
All Candidates
Employment Type
Permanent - Full-time
If time-limited, note appointment end date
Hours per week
40
Months per year
12
Position Number
008256
NC Salary Grade Equivalency
GN07
Classification Title
Student Services Specialist - Journey
Working Title
Enrollment Specialist
Salary Range
$40,165 - $44,628
Anticipate Hiring Range
$40,165 - $44,628
FLSA Status
Exempt
Division
Academic Affairs
Department
School of Professional Studies
Work Unit
SPS-Prg Mgmt & Summer
Work Schedule
This position may be eligible for a hybrid work schedule to include both in person and telework/remote work.
Must be available Monday – Friday, 8:00 am – 5:00 pm (Eastern time) for scheduled work hours. Applicant would need to reside within a commutable distance to the Dubois Campus before beginning employment.
Must be available Monday – Friday, 8:00 am – 5:00 pm (Eastern time) for scheduled work hours. Applicant would need to reside within a commutable distance to the Dubois Campus before beginning employment.
Primary Purpose of Position
The Enrollment Specialist is the first point of contact for student inquiries including telephone and walk-in for the School of Professional Studies. Responsible for recruiting prospective students, following up with existing students for both Online Academic and Professional Credit programs via telephone and email to provide program consultation and guide students through information gathering and decision making process of application and enrollment.
Minimum Education/Experience
Required Minimum Qualifications:
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four-year college or university and two years of administrative or office management experience in the student services or related field; or equivalent. All degrees must be received from appropriately accredited institutions.
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four-year college or university and two years of administrative or office management experience in the student services or related field; or equivalent. All degrees must be received from appropriately accredited institutions.
Essential Job Duties
The first point of contact for student inquiries includes telephone and walk-ins for the School of Professional Studies. Responsible for recruiting prospective students, following up with existing students for all School of Professional Studies programs via telephone and email to provide program consultation and guide students through information gathering and decision-making process of application, registration, and enrollment. Participates in appropriate recruitment and enrollment activities including information sessions, program knowledge sessions, meetings with Senior Program Manager, Manager, Enrollment & Student Services and the Director, Enrollment & Student Services.
Manage inquiries to achieve prompt contact and meet weekly application goals and utilize approved recruitment policies/formats. Become knowledgeable about all School of Professional Studies programs and processes so as to guide students accordingly. Understand collaborating department processes and manage daily relationships with key stakeholders. Have functional knowledge of admissions and application CRMs and DestinyOne, the enrollment management system.
Manage inquiries to achieve prompt contact and meet weekly application goals and utilize approved recruitment policies/formats. Become knowledgeable about all School of Professional Studies programs and processes so as to guide students accordingly. Understand collaborating department processes and manage daily relationships with key stakeholders. Have functional knowledge of admissions and application CRMs and DestinyOne, the enrollment management system.
Utilize Salesforce to document and follow up with prospective students. Update enrollment statuses daily. Utilize dashboards as a tool for follow-up and strategy for outreach.
This position requires a strong focus on providing exceptional customer service and creating a positive experience for a wide variety of customers including staff and students.
Other Work Responsibilities
Work with the School of Professional Studies Professional Academic Credit programs and effectively cross-train to be knowledgeable about program content and enrollment CRM- Destiny One. Strategize with marketing and program teams to identify new opportunities for program offerings. Assists staff as needed with special projects and collaborative efforts. This position requires a strong focus on providing exceptional customer service and creating a positive experience for a wide variety of customers including staff and students.
Departmental Preferred Experience, Skills, Training/Education
- Expert user in Google Suite and Microsoft Office Suite
- Salesforce experience
- Sales background
- Higher education recruiting experience
- Call center experience
- Exceptional problem solving skills
- High level of customer service capabilities and ability to develop rapport quickly
- Excellent communication aptitude
- High level of integrity and perspective with regards to enrollment management
- Understand the unique target market for adult learners
- Detail oriented with data entry and documentation
- Process oriented mentality
Necessary Licenses or Certifications
Work Location
DuBois Center
Posting date
01/21/2023
Closing date
02/05/2023
Proposed Hire Date
02/27/2023
Contact Information
Special Notes to Applicants
Please submit 3 references, of which 2 are REQUIRED from a current or previous supervisor.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits
The finalist will be subject to a Criminal Background Check.
Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.
- The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
- Do not write ‘see resume’ on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment).
- Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Please submit a resume and cover letter with your application.
- These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.
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