Production Director - Production Solutions

Production Director

About us

Production Solutions, a member of the Moore family of companies, is an industry leader and expert in direct mail production management. We believe breakthrough results come from inspired people, ambitious thinking, impeccable service, and a spirit of working together. We listen, understand, strategize, create, and execute direct mail campaigns within annual fundraising programs. We are bold and resourceful; solving problems and hustling for our clients and each other is what we love to do. Conveniently located close to Tyson's Corner, you can work from our office or embrace our strong, collaborative, telecommuting culture. The result is a challenging and rewarding career with an employer who genuinely cares and a leadership team that drives the company towards an even brighter and more exciting future.

Moore is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

Moore will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

Summary:

Reporting to the Vice President of Production, you will assemble, train, and lead a procurement and execution team of direct mail experts in a highly complex, customer-focused, deadline-driven environment. This role ensures that the company's direct marketing clients and suppliers are led and managed proactively, ensuring we exceed our clients' expectations while the value proposition of Production Solutions is reliably delivered.

This position requires the experience and skillsets to inspire and motivate others to perform at their best and an ability to identify strategic and technical initiatives that need focus and reprioritization based on the business goals and demands.

Primary Responsibilities

Ensure consistent delivery of our company's value proposition for our clients in direct mail production by providing leadership, coaching, skill training, and professional development to direct reports. You will be responsible for up to twelve team members, comprising Associate Directors, Senior Account Managers, Account Managers, Junior Account Managers, and Account Coordinators.

Manage team capacity and work with Business Development, Resource, and Accounting departments to grow existing and add additional clients.

Proactively seek new methods and initiatives to increase profitability & improve the quality of service and products, to meet or exceed client expectations and the company P&L goals.

Ensure high engagement and proper staff utilization through a growth mindset, frequent positive/constructive feedback, and appropriate training for all skill levels. Work with Human Resources to interview, hire, oversee training, conduct performance reviews, and performance management for direct reports.

Attend client or supplier meetings and provide guidance when reviewing project milestones and progress, current/projected costs, recommended changes for efficiencies, risks, etc.

Ensure that the account team provides value to our clients by consistently managing budgets and on-time delivery.

Accurately forecast and manage monthly and annual client revenue and adjust as needed.

Ensure adherence to all compliance and regulatory standards and PS Quality Control processes and procedures.

When issues arise, provide timely and thorough communication to team members, VPP, COO, Managers, Directors, clients, and suppliers about resolution plans, costs, and timelines.

Non-Essential Duties and Responsibilities:

Foster a culture of excellence by modeling the company's leadership principles and ensuring continuous growth using best practices, testing new approaches, and leveraging industry experience.

Assist Business Development and Resource Department with marketing new products or services and innovative solutions.

Attend industry and client events as a company representative.

Participate in internal and external workshops, seminars, and/or coursework in leadership development, management skill development, fundraising, and direct response and/or marketing to ensure the highest management and industry knowledge level.

Periodically chair all-staff production meetings and participate in committees working on strategic initiatives to ensure the company is profitable, sustainable, and relevant.

Qualifications and Skills

Bachelor's degree in related discipline preferred (business administration, communications, graphic arts, print management); managing a customer service team and or experience training and developing others is required; minimum of 10 years' prior client-based expertise in direct mail/production management; or equivalent combination of education and experience.

Minimum of 6 years' prior experience managing direct reports of teams of 8 people or more.

Communicate with clients, suppliers, and internal departments with high integrity and professionalism in a supportive, respectful manner.

Entrepreneurial-minded with an internal drive to continuously hit goals and succeed.

Experience excelling within fast-paced, high-energy environments.

Superior customer/client service skills focused on tact, diplomacy, and rapport building.

Strong attention to detail with superior organizational skills.

Strong people skills, managing direct reports in a team environment while fostering positive and collaborative work habits.

Excellent project planning and problem-solving skills; ability to set milestones and administer action plans.

Strong verbal and written communication skills; ability to communicate technical information to non-technical audiences – either staff or client.

What's Attractive to the Right Candidate?

We invest time and effort in our staff; we have an excellent onboarding program that sets you up for success, ensuring you feel connected from day one.

We pride ourselves on being an equal opportunity employer where diversity, equity, and inclusion are at the forefront of who we are.

You will have the option to work from our offices in the well-located Tyson's Corner area of Northern Virginia or telecommute from the comfort of your own home.

Production Solutions is a part of the Moore family of companies. We are financially stable and continue to grow.

Our Benefits

To help you stay energized, engaged, and inspired, we offer a wide range of benefits, including comprehensive healthcare, support for working parents, and Flexible Time Off (FTO) to relax, recharge and be there for the people you care about.

Benefits include complete major medical/dental/vision plans (coverage starts the 1st day of the month following your start date) and life insurance, AD&D, and short-term disability coverage paid by the employer. We also offer additional voluntary life insurance and voluntary long-term disability. There is a flexible FTO (Flexible Time Off) policy, five sick days allowance, and 11 paid holidays. Optional benefit flex-spending account (medical and dependent care), a 401(k) plan, and $200 monthly tax-free reimbursement for cell phone, internet, or health club membership or equipment.

EEOC Production Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Production Solutions is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Productions Solutions is a member of the Moore Enterprise