Web Customer Support Specialist

We are looking for a Web Customer Support Specialist to support our client based in Tallahassee, Florida.

US BASED CANDIDATES ONLY.

This is an on-site or hybrid position. Candidates must be located in or near Tallahassee, Florida.

Who we are

Founded in 2009 and headquartered in beautiful Miami, FL, TECKpert is a tech consulting and staff augmentation firm. At TECKpert, we offer a contingent workforce built for any size digital transformation project. Experts in design, development, IT, analytics and marketing, provide innovative digital solutions to achieve success in our new economy. Our leaders identify the technical talent best suited to bolster our client s capabilities, across all industries, including, healthcare, government, finance, legal, real estate, and startups.

The project

TECKpert seeks to hire a Web Customer Support Specialist to support our client, a government agency based in Tallahassee, FL.

Job duties include, but are not limited to:

Responsible for providing support services to users of Internet and Extranet sites. Provides technical advice and guidance relative to problems involving user interface, browser, hardware and supporting software. Troubleshoots and restores routine technical service and equipment troubles by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Maintains a knowledge database and call tracking database to enhance quality of problem resolutions.

Coordinates efforts with the Help Desk to ensure all calls outside the customer environment are effectively resolved. Works in a team setting, sharing information and assisting others with calls. Provides input to Web development team for site improvements based on customer feedback. This job is very similar to an experienced Help Desk professional, with the added responsibility of interfacing directly with external customers to the business. As a result, customer service and technical competencies are very critical, as this may be the only live interface a customer has with the business.

Compensation and Term

This opportunity is for a full-time, one year contract position with possible extensions and pay commensurate with experience up to $23.50/hour or $48,880 per year. Medical, dental, vision and life insurance available after 30 days of hire.

Candidates are expected to work onsite at our client s location.

Qualifications You Need

A successful Web Customer Support Specialist possesses or provides the following:

• Bachelor s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
• Typically has 3 to 5 years IT work experience in PC or client/server platform, network or systems administration in relevant computing environments.
• Intermediate professional level role. Works on projects/systems/issues of medium to high complexity. Provides internal and external customer support for Web systems and services. Works on one or more projects as a project team member, occasionally as a project leader. May coach more junior technical staff.

Working with us

Working with TECKpert means more options. As new opportunities arise, you tell us what you think is a good fit for you. What industries interest you most? Do you prefer an on-location, 9-5? Or would you want a flexible schedule and remote work? We proudly offer a wide variety of roles. Many of our TECKperts enjoy coworking and skills training coupled with the stability of full-time employment. We believe TECKpert gives today's digital professionals an agile path to start and advance their career. All of our opportunities require at least 20 hours per week and can be one to twelve months in length. Choose the opportunity that matches your interest and desired cadence.

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