Remote Head of Revenue Operations
Design Pickle LLC
Remote
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revenue
operations
pickle
design
sales
team
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revenue
marketing
growth
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operations
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October 2, 2022
Design Pickle LLC
Scottsdale, Arizona
FULL_TIME
About This Role
Hello, prospective pickle! We are looking for an experienced Senior Manager/Director of Revenue Operations to join the Design Pickle team. You will be an integral member of our revenue and retention teams and lead a team responsible for ensuring our CRM and associated tools are positioned to optimally support sellers, sales, marketing and customer success leaders and other organizational stakeholders. You will serve as a strategic translator between business needs and system design to ensure a scalable sales and growth engine.
If you have ever wanted to make a significant contribution and help shape the future trajectory of a high growth, private equity backed company, this is the role for you!
Reports to: COO or Vice President of Sales
On a daily basis, works closely with Sales, Marketing, Customer Success, Finance, and Data Science & Analytics teams.
Location: Design Pickle is a fully remote company with a Company Hub in Scottsdale, Arizona.
Who We Are Looking For
First, Design Pickle is anything but typical. We're a group of hard-working, creativity-loving individuals from around the world.
Do we love pickles, too? Most of us! But don't stress if pickles aren't your thing. It's not a deal-breaker. We do look for a passion and interest in something, though, because our employees' uniqueness is what helped make us the great company we are today.
We stand by our vision, purpose, and values, and these are mission-critical to how you show up every single day.
Specific to your role, we're looking for individuals who have...
Bonus Pickle Points:
Uncapped PTO : Hate seeing your PTO hours decrease as the year goes on? Not anymore! There is no cap or number associated with the amount of PTO days you can request.
Major medical healthcare : We major medical plans through United Healthcare which is managed seamlessly through Employee Navigator
Dental and vision insurance : We work with Beam Dental and VSP for ancillary coverage.
Remote-work flexibility : More productive at home? Not based in Scottsdale, AZ? Fine with us! We are a remote-first company with people all over the country.
401K : Plan for your future with a 401K, managed by Securian Financial, with a 3% company match.
World-class Company Hub : More productive in an office? Also, fine with us! Our Company Hub is set up with state-of-the-art standing desks, high-definition monitors, breakout rooms for meetings and calls, a podcast studio, a relaxation room, a merch wall, and a cold plunge! .yes, we said a cold plunge.
In-office gym : Our Company Hub also has a small CrossFit-style gym with Peloton studio available for any pickles to use!
Life-changing massage chair : We change lives through creativity...and massages. Our team has traveled far and wide to take advantage of a life-changing massage chair that is housed in our Company Hub. One massage is all it will take to radically transform your life.
New parent leave : Design Pickle encourages all primary caregivers to take up to 8 weeks leave for a new family member, including adoption, at full salary.
Paid training and personal development : We offer a yearly stipend for employees to continue to grow their skillset and learn things to help them in their careers.
Pet insurance : Have a furry friend? Design Pickle offers pet insurance through United Pet Care for discounted vet visits, medication, and procedures.
Team retreats, social events, and adventures : Pickle collaboration is important to us! We host regular social events, get-togethers, and experiences for our staff.
About Design Pickle
Design Pickle was founded in 2015 with a vision to change lives through its creative software, solutions, and services. Since then, the company has grown to be the #1 flat-rate creative services company in the world. We have served tens of thousands of clients with a team that spans the globe.
In 2019, 2020, 2021 and 2022, Inc. 5000 listed Design Pickle as one of the fastest-growing companies in America.
We are a company that takes our core values to heart:
Be the SPARK
Let your fire and passion inspire someone else's day.
DRIVE Performance
Seek out new ways to improve performance, satisfaction, and impact for our customers. Less is more rules supreme.
Give it to me STRAIGHT
Lead with radical and professional candor in every situation. Graciously accept when others do the same. Move forward together and aligned.
HELP when nobody's watching
Find opportunities to support each other and our clients beyond the day-to-day.
Lean into HARD
We thoughtfully select our challenges and tenaciously commit to conquering them.
Make your own PICKLES
We are a collection of incredible individuals who challenge ourselves and each other to grow. Change is celebrated as a sign of progress.
You can learn more about our company, our vision, and what we stand for on our website and social channels. We can't wait to meet you-thank you in advance for your application!
Design Pickle is an Equal Opportunity Employer. You will often hear members of the Design Pickle team refer to themselves as pickles. Pickles come in an infinite amount of variety, and as such, the pickles at Design Pickle celebrate every aspect of our diverse workforce and do not tolerate discrimination on the basis of race, color, religion, marital status, age, nationality, (dis)ability, gender, gender expression, or sexual orientation.
All employment decisions are made on the basis of qualifications, merit, and business need. The right pickle for the right opportunity. Design Pickle is an Equal Opportunity Employer.
Notice to Staffing and Recruiting Agencies
Design Pickle will not accept resumes from any source other than the candidate. Any unsolicited resume sent to Design Pickle will be considered Design Pickle sourced.
PM21
Hello, prospective pickle! We are looking for an experienced Senior Manager/Director of Revenue Operations to join the Design Pickle team. You will be an integral member of our revenue and retention teams and lead a team responsible for ensuring our CRM and associated tools are positioned to optimally support sellers, sales, marketing and customer success leaders and other organizational stakeholders. You will serve as a strategic translator between business needs and system design to ensure a scalable sales and growth engine.
If you have ever wanted to make a significant contribution and help shape the future trajectory of a high growth, private equity backed company, this is the role for you!
Reports to: COO or Vice President of Sales
On a daily basis, works closely with Sales, Marketing, Customer Success, Finance, and Data Science & Analytics teams.
Location: Design Pickle is a fully remote company with a Company Hub in Scottsdale, Arizona.
Who We Are Looking For
First, Design Pickle is anything but typical. We're a group of hard-working, creativity-loving individuals from around the world.
Do we love pickles, too? Most of us! But don't stress if pickles aren't your thing. It's not a deal-breaker. We do look for a passion and interest in something, though, because our employees' uniqueness is what helped make us the great company we are today.
We stand by our vision, purpose, and values, and these are mission-critical to how you show up every single day.
Specific to your role, we're looking for individuals who have...
- Bachelor of Science degree or equivalent experience.
- 8+ years sales or revenue operations experience and 2+ years in a leadership role.
- Demonstrable experience supporting multi-channel sales efforts, complex sales campaigns, sales to service handoffs, and direct sales and channel-based sales motions.
- Mastery of Hubspot CRM platform; ability to generate reports and dashboards effortlessly as well as troubleshoot issues quickly and effectively.
- Good understanding of commonly used sales and marketing tech stack products (Hubspot Marketing Hub, Gong, ) and BI tools (Tableau or PowerBI); analogous experience will be considered.
- Experience creating and maintaining workflows and detailed process documentation.
- Strong business acumen, analytical abilities, problem solving, and project management skills.
- Intellectual curiosity and are constantly learning and staying up to date on trends in revenue operations.
- Exceptional communication (written and verbal) and listening skills; ability to convey complex information to broad audiences.
- Demonstrable experience working with minimal oversight.
- Ability to successfully manage multiple projects with strict deadlines, organize/prioritize work for self and team, and drive initiatives to completion in a cross-functional environment.
- Hands-on attitude and willingness to get into the weeds and contribute to any effort. All leaders, including senior leadership, are not here to just tell people what to do. They are here to get stuff done.
- Passion for our purpose - to be the most helpful creative company in the world.
Bonus Pickle Points:
- Experience operating within a high-growth SaaS organization.
- Good understanding of the creative services industry.
- Experience implementing and managing Hubspot CRM platform integrations.
- Manage the overall post-sale relationship with assigned accounts.
- Collaborate with clients and users to define and drive best practices for successful utilization and maximize value.
- Provide strategic guidance, best practices, and expertise related to the Design Pickle platform, services, and client use cases.
- Uncover new opportunities for upselling of additional Design Pickle services based on client needs and utilization.
- Prepare clients for new product releases, drive adoption and stickiness with product/platform.
- Ensure renewal of assigned accounts.
- Orchestrate all activities and touch-points to ensure retention.
- Develop and deliver customer enablement content (webinars, email newsletters, programs).
- Optimize existing processes within the company and actively enhance all Customer Success initiatives.
- Maintain a detailed understanding of the Design Pickle platform, internal systems, and processes to assist customers with requests and suggest best practices for successful use.
- Analyze usage patterns to provide proactive insights and minimize churn.
- Measure the results of executed programs and enablement content to determine scalability and effectiveness.
- Drive cross-functional opportunities for adoption growth
- Collaborate with Sales/Support/Marketing to ensure alignment on activation plans.
- Develop and maintain a pipeline of opportunities that impact revenue growth.
Uncapped PTO : Hate seeing your PTO hours decrease as the year goes on? Not anymore! There is no cap or number associated with the amount of PTO days you can request.
Major medical healthcare : We major medical plans through United Healthcare which is managed seamlessly through Employee Navigator
Dental and vision insurance : We work with Beam Dental and VSP for ancillary coverage.
Remote-work flexibility : More productive at home? Not based in Scottsdale, AZ? Fine with us! We are a remote-first company with people all over the country.
401K : Plan for your future with a 401K, managed by Securian Financial, with a 3% company match.
World-class Company Hub : More productive in an office? Also, fine with us! Our Company Hub is set up with state-of-the-art standing desks, high-definition monitors, breakout rooms for meetings and calls, a podcast studio, a relaxation room, a merch wall, and a cold plunge! .yes, we said a cold plunge.
In-office gym : Our Company Hub also has a small CrossFit-style gym with Peloton studio available for any pickles to use!
Life-changing massage chair : We change lives through creativity...and massages. Our team has traveled far and wide to take advantage of a life-changing massage chair that is housed in our Company Hub. One massage is all it will take to radically transform your life.
New parent leave : Design Pickle encourages all primary caregivers to take up to 8 weeks leave for a new family member, including adoption, at full salary.
Paid training and personal development : We offer a yearly stipend for employees to continue to grow their skillset and learn things to help them in their careers.
Pet insurance : Have a furry friend? Design Pickle offers pet insurance through United Pet Care for discounted vet visits, medication, and procedures.
Team retreats, social events, and adventures : Pickle collaboration is important to us! We host regular social events, get-togethers, and experiences for our staff.
About Design Pickle
Design Pickle was founded in 2015 with a vision to change lives through its creative software, solutions, and services. Since then, the company has grown to be the #1 flat-rate creative services company in the world. We have served tens of thousands of clients with a team that spans the globe.
In 2019, 2020, 2021 and 2022, Inc. 5000 listed Design Pickle as one of the fastest-growing companies in America.
We are a company that takes our core values to heart:
Be the SPARK
Let your fire and passion inspire someone else's day.
DRIVE Performance
Seek out new ways to improve performance, satisfaction, and impact for our customers. Less is more rules supreme.
Give it to me STRAIGHT
Lead with radical and professional candor in every situation. Graciously accept when others do the same. Move forward together and aligned.
HELP when nobody's watching
Find opportunities to support each other and our clients beyond the day-to-day.
Lean into HARD
We thoughtfully select our challenges and tenaciously commit to conquering them.
Make your own PICKLES
We are a collection of incredible individuals who challenge ourselves and each other to grow. Change is celebrated as a sign of progress.
You can learn more about our company, our vision, and what we stand for on our website and social channels. We can't wait to meet you-thank you in advance for your application!
Design Pickle is an Equal Opportunity Employer. You will often hear members of the Design Pickle team refer to themselves as pickles. Pickles come in an infinite amount of variety, and as such, the pickles at Design Pickle celebrate every aspect of our diverse workforce and do not tolerate discrimination on the basis of race, color, religion, marital status, age, nationality, (dis)ability, gender, gender expression, or sexual orientation.
All employment decisions are made on the basis of qualifications, merit, and business need. The right pickle for the right opportunity. Design Pickle is an Equal Opportunity Employer.
Notice to Staffing and Recruiting Agencies
Design Pickle will not accept resumes from any source other than the candidate. Any unsolicited resume sent to Design Pickle will be considered Design Pickle sourced.
PM21
PI192301282
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