WFH Call Center Reps Fully Remote
ReqRoute,Inc
Remote
call center
remote
call center
csr
remote
calls
email
microsoft
work from home
health
health insurance
insurance
critical thinking
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November 17, 2022
ReqRoute,Inc
Louisville, KY
FULL_TIME
Call Center Reps
Louisville, KY or Fully Remote
Contract
Hiring process: 1 round of Phone interview
Work from Home/Fully Remote and equipment will be provided
Responsibilities:
Qualifications:
Sudhanshu Karmalkar
Technical Recruiter
ReqRoute, Inc
Phone: 415-691-4708
Email: [email protected]
Louisville, KY or Fully Remote
Contract
Hiring process: 1 round of Phone interview
Work from Home/Fully Remote and equipment will be provided
Responsibilities:
- CSR is Responsible for answering inbound calls for 8 hours a day
- Provide exceptional service with an emphasis on first call resolution, the call center Agent will be ready to address and answer any question regarding member’s health insurance with a high level of professionalism, accuracy and attention to detail
- CSR’s will use critical thinking and reach out to any internal team or provider in order to assist callers and address their concerns
- CSR’s will live-document all caller interactions in accordance with Quality Assurance Guidelines
- Agents will need to verify their quality scoring as calls are graded, in order to confirm agreement or dispute any scoring
- Agents will adhere to their slated schedule and will be either on a call, or readily waiting for a call in order to maintain minimum Production and Schedule Adherence standards
- Agents will be required to check two different email accounts daily, stay up to date on call handling resources, and complete mandated knowledge checks as assigned
- Agents will be required to use a laptop and monitor and navigate multiple systems while assisting members
Qualifications:
- Minimum High School Diploma (or GED) required
- Minimum 1 year’s experience in call center environment
- Have some experience in Inbound Calling.
- Proficiency in Microsoft Word and Microsoft Excel required
- Should have experience in using dual monitors, multiple applications, and phones simultaneously.
- Strong people skills and must enjoy speaking with customers
- Excellent written and verbal communication skills.
- Ability to meet deadlines and work under pressure.
- Excellent time management and organizational skills.
- Accurate keyboard skills and proven ability to enter data at a required speed.
Sudhanshu Karmalkar
Technical Recruiter
ReqRoute, Inc
Phone: 415-691-4708
Email: [email protected]
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