IT Business Analyst II - III (#1362)

Our mission is simply stated:  ERS offers competitive benefits to enhance the lives of its members.  Each team member across the agency contributes to our ongoing success.

We are seeking a Business Analyst to join our team and to help plan and implement joint initiatives. Our Business Analysts provide consulting support, solution discovery, service, risk and relationship management.  Acts as an advocate on behalf of business stakeholders to ensure IT services meet their business priorities and needs. The ideal candidate is able to focus on business value to develop ideas, including awareness of industry trends, risk assessments, business continuity, and business capability requirements.

Essential Functions includes, but is not limited to: 

• Perform complex (journey-level) to advanced (senior-level) analysis work to include: gathering or coordinating the gathering, development, and documentation of user requirements; and the review, assessment, and development of business processes. 


• Partner with business leadership to plan new joint initiatives, evaluate proposals, and determine how they fit into business capability roadmaps and priorities.


• Partner with the project/program/portfolio management organization (PMO) to ensure a healthy and well-managed initiative portfolio.


• Identify opportunities for improving business processes to be more efficient or effective and assist in the business case vetting and preparation of proposals for information management efforts.


• Gather or may coordinate the analysis of program policies and procedures to determine their effect on automated systems and system functional areas.


• Correlate business value and priorities to planning activities and goal-setting.


• Coordinate and/or analyze user requirements, procedures, and problems to automate or improve existing systems; and coordinate and/or analyze computer system capabilities, workflow, and scheduling limitations.


• Coordinate the service request life cycle through customer-related service request responses, business requirements coordination, technical specifications and related artifacts review, and monitors system integration and user acceptance testing prior to implementation.


• Coordinate with outside vendors and contractors to complete projects and service requests; and defines, assigns, and evaluates their work.


• Identify potential project risks and difficulties, and designs strategies to mitigate or avoid them.


• Review complex project deliverables such as project charters, design documentation, test plans, and risk assessment plans, and provides comments and suggestions to document owners.


• As IT Business Analyst III, will also complete projects that may be more advanced in complexity, higher organizational visibility and risk, and requires greater coordination efforts across multiple division and customers.

Required Minimum Qualifications:  Your application for employment must reflect how you meet each of the following minimum qualifications:

• Graduation from an accredited four-year college or university with major coursework in business administration or management information systems is preferred.  Each year of related experience over the required minimum may be substituted for one year (30 semester hours) of college credit.


• Four (4) to five (5) years of experience (depending on classification level) planning, eliciting, analyzing, and managing business requirements and monitoring throughout the software development life cycle (SDLC).


• Four (4) to five (5) years of experience (depending on classification level) leading simple and complex business process reengineering and transformation efforts that deliver efficiency improvements in quality and customer experience.


• Four (4) to five (5) years of experience (depending on classification level) performing a liaison role between functional and technical teams.


• Four (4) to five (5) years of experience (depending on classification level) leading project teams and/or operational and strategic organizational efforts that involved managing changes and stakeholder relationships, tracking and communicating performance, ensuring resource availability and allocation, and/or coordinating third parties/vendors and delegating tasks.

Preferred Qualifications:  Your application for employment should reflect how you meet the following preferred qualifications:

• Technical expertise in business systems analysis, system configuration, information security, and internal control frameworks.


• Technical expertise and experience with reporting databases, database design development, data modeling, mapping, analysis and governance; skilled in SQL.


• Technical expertise conducting enterprise business analysis such as problem/opportunity analysis, business case and business architecture development, feasibility studies and comprehensive risk assessments supporting value-based decision-making.


• Technical expertise crafting comprehensive system-level documentation, system implementation standards and training materials for users with varied levels of technical understanding.


• Masters of Business of Administration (MBA), CCBA, CBAP, CSM, CSPO, PMI-PBA, PMP, ITIL, ICGB, or related.

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

Other Information:  ERS offers a hybrid work schedule.  Work in an office environment with opportunities to work remotely. This position may require access to privileged, confidential, or sensitive data.  ERS will conduct either a TXDPS or FBI criminal history check on all new hires.  For more information about this policy inquiries can be made to [email protected].

Military Occupational Specialty Codes:

Veterans, Reservists or Guardsmen with experience in the Military Occupational Specialty (https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf)  along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply.  Please contact Human Resources at [email protected]  with questions or for additional information.

How to Apply:  Submit a State of Texas Application for Employment with an ERS Qualifications Form & other required materials, if any, to the ERS, Human Resources Office by 5 p.m. CST on the closing date.  Resumes will be accepted only as supplements to an application. Please contact a Human Resources representative if you need assistance or require accommodation during the application process.

Email:        [email protected]                 Web:  www.ers.texas.gov

Fax:           (512) 867-3161                                      Relay Texas TDD: (800) 735-2989