REMOTE Customer Service Representative

Day-to-Day

One of our large Healthcare Customer Service clients is seeking remote customer service representatives for one of their Health Care Providers, called the Control Blood Pressure Project. This person will be reaching out to Medicaid & Medicare members trying to assist them in scheduling a doctor's appointment to check on Blood Pressure or scheduling Wellness Doctors Appointments. They will also be in charge of documenting the call in Oracle.

They will be outreaching to over 2000 individuals nationwide.

The representative will enter the answers into the automated system online. This information will be transferred automatically to the end client where the database is held. There will be a virtual, paid training session for every person before they begin on the phones. During the training, they will be provided with a script to learn and practice with their instructor. They will also be walked through how to navigate the online portal in the training. Once the resources are approved to begin on their own, their calls will be tracked for length and volume every day. The lowest expectation would be around 70-90 calls per day. The managers are looking for people with a strong, pleasant and happy phone presence. Individuals need to have their own computer or laptop with a Windows 10 based system -- NO Macbook or Chromebook.

Shifts: Monday - Friday

8-4

9-5

10-6

11-7

12-8

This project will last through December 2023.

Must-haves

5+ years of Customer Service Experience, specifically outbound calls

Good communication and professionalism

Can work 40 hours weekly

Windows 10 or 11 based system - NO MacBook or Chromebook

Ethernet Cord

USB Headset (not wireless)

Plusses

Healthcare Background

Oracle

Five 9

This is a contract-based role extending until December 31st, 2023 at an hourly rate of $14/hour.