Lead Service Coordinator
The Lead Counselor is responsible for responding to escalated customer issues and assist customers in the resolution of all complaints.
Essential Duties and Responsibilities
- Work with customers to access government sponsored programs and receive program services.
- Interact with program participants on a regular, daily basis either in person or via mail.
- Educate customers on program services and eligibility requirements.
- Assist customers in multiple phases of the case management process, ranging from enrollment through the awarding of benefits and services.
- Work with customers to meet and achieve program goals, and maintain program services and eligibility.
- Assist customers with acquiring services which facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs).
- Follow up with customers to ensure their needs are met, questions and concerns are resolved.
- Serve in a lead capacity, as needed, to coordinate and direct the work of lower level staff, mentor and advise them, and handle complex or escalated issues
Minimum Requirements:
- High school diploma or GED required.
- Minimum six (6) years of related experience required OR
- Equivalent combination of education and experience.
Job Type: Full-time
Pay: $20.67 - $21.63 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- New York, NY 10027: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person