Customer Service Representative - Remote

WHO WE ARE:

How will transportation and mobility evolve? What will the vehicle of the future look like – and how will those vehicles be repaired? How can the next chapter of your career contribute to solving these transportation challenges and more?

Transtar Industries is on a mission to simplify complex vehicle repair to keep the world moving.

We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry.

What has remained constant throughout our 45-year history of transformation is our dedication to our customers, our team members, and to the values on which Transtar was founded: Commitment, Humility, Optimism, Integrity, and Respect.

A career with Transtar offers the opportunity to make an impact within a rapidly growing organization – the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose.

THE OPPORTUNITY:

The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to customers. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. As a Customer Service Representative, you will partner with sales, logistics, inventory management, leadership team, and customers to achieve optimal customer satisfaction.

RESPONSIBILITIES:

• Supports the assigned business unit and their teams to achieve revenue and profitability goals.
• To resolve daily customer issues and identify strategic solutions for key customers.
• Play an integral role in the team’s support of providing superior business guidance and the greatest customer experience possible.
• Actively pursue opportunities to provide input and guidance to management on best practices and ideas to find additional ways to deliver an exceptional customer experience.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Knowing Transtar’s product offering to best answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Answer incoming/make outgoing calls to customers.
• Enter sales orders from customer calls until customer knows how to use ordering software.
• Process credits, manage customer returns.
• Provide price, availability, service times to customers.
• Confirm order shipments and provide delivery updates.
• Address customer order fulfillment issues and proactively resolve to customer’s satisfaction.
• Assist branch or sales reps on quotes/supply options of non-stock complete transmissions.
• Work with Purchasing and Logistics to coordinate drop ship delivery to customers.
• Utilize company software to track orders/returns.
• Provide follow up communication with customers and vendors.
• Other duties as assigned.

KEY QUALIFICATIONS:

• 3-5 years of work experience in a customer service or customer facing role, preferably in a contact center environment.
• High School diploma required.
• Proficiency in Microsoft Office Suite.

PREFERRED QUALIFICATIONS:

• Experience using JD Edwards preferred.
• Automotive experience preferred but not required.

SKILLS & ABILITIES:

• Must have the ability to work with patience and be courteous in customer relations.
• Effective writing, communication and interpersonal skills.
• Ability to think quickly and logically to ensure expedient response to customer inquiries.
• Must have strong organization skills.
• Assertive, analytical problem solver with a “can do” attitude.
• Ability to exercise mature judgment.

WORK ENVIROMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the associate is regularly required to talk or hear. The associate is regularly required to sit, stand or walk. The associate is occasionally required to use hands to finger, grasp, handle or feel; climb; balance; stoop; kneel; crouch; push or pull; and reach with hands and arms. The associate must occasionally lift and/or move up to 50 pounds.

TRAVEL REQUIREMENTS:

Approximately 10% of time.