Remote Parts & Inventory Customer Support Agent

As a remote Parts & Inventory Customer Support agent at Morley, you’ll help customers before and after the sale, assisting with orders, damage claims, products, services and questions. This is more than just another automotive job – it’s a chance to make a difference in the industry with a leading truck manufacturer!

Bring your sense of detail and background in customer service, technical knowledge or a degree, and we’ll train you remotely to help you succeed in your role.

What You’ll Do

Interact with customers using telephone, email, chat and scripted dialogue


Log calls and update customer account records


Use your interpersonal skills and technical product knowledge and expertise to respond to daily customer-centric activities


Serve as the primary contact for dealership service departments and the client’s customer breakdown department


Manage cases, tracking the many interactions required for specific repairs


Reduce downtime to enhance customers’ experience and overall satisfaction


Escalate inquiries to product support, billing, sales, orders or return/repair claims if needed


At higher levels, conduct outbound calls to respond to submitted questions

Have questions before you apply? Live chat with a Morley Talent Acquisition Specialist on our website during business hours.

Skills for Success:

Eligibility Requirements

Bachelor’s degree and two or more years of customer service experience and/or technical product knowledge

Or, master’s degree in lieu of experience

Or, four or more years of customer service experience and/or technical product knowledge along with a high school diploma or equivalent


Ability to work shifts Monday through Friday between the hours of 8 a.m. and 6 p.m. Eastern time. No weekends!

Remote Work Requirements

Michigan resident


High-speed internet access at home that you are able to connect to via Ethernet or landline


Cellular phone


Secluded and distraction-free work environment

Why Morley?:

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

Health & Wellness Benefits

Medical and prescription coverage, including free annual physicals


Dental and vision insurance


Paid vacation, sick time and holidays


Associate wellness program (earn rewards for meeting health goals)


Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

401(k) with match


Flexible spending account


Life insurance


Short- and long-term disability insurance

Benefits to Make Your Life Easier

Teladoc: Free online access to doctors 24/7


Registered nurse 24/7 help desk


44North patient advocacy: Free 24/7 help with benefit questions and claims issues


Family, financial and estate guidance (online will) services

About Morley


Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].

Thank you for your interest in Morley.

Morley & COVID-19


Our #1 priority is the health and safety of our Morley Family members.

In March 2020, we instituted the Morley COVID-19 Response Team, which continues to meet daily to minimize or eliminate our associates’ exposure to COVID-19 and provide assurance that Morley is a safe place to work. This team continues to update policies based on CDC, OSHA, MIOSHA and Michigan Department of Health & Human Services guidelines as new information is released.

Currently, most associates work remotely. Those who do work on site are not required to wear masks, vaccination is encouraged but not mandatory, and social distancing is exercised based on associate preference. People with symptoms or a positive test result are asked to remain home. According to the CDC, our COVID-19 community level is rated as low. If this rating changes to medium or high, our COVID-19 Response Team will revisit policies and processes in order to protect our Morley Family members from infection.

Due to the precautions we have taken, Morley has experienced very little spread of COVID-19 in our offices since 2020 (as verified through the Saginaw County Department of Public Health). If you have questions or concerns, please don’t hesitate to reach out to us via chat or at [email protected].