Salesforce Business Analyst

NBCUniversal Universal City, CA
salesforce business analyst analyst technical team salesforce engineering salesforce.com business analyst analyst entertainment stakeholders collaborate
February 13, 2023
NBCUniversal
Universal City, CA
FULL_TIME

Company Description

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us!

    Job Description

    This Business Analyst position is a key member of the Studio Distribution Technical Operations organization and joins a team responsible for supporting the Salesforce application portfolio for the Universal Pictures Home Entertainment (UPHE) business. This role engages with all departments within UPHE and enables the delivery of technology solutions that support their business functions.

    Responsibilities

    • Develop and maintain relationships with Home Entertainment business teams. Learn and understand their functional processes, data dependencies and workflows, and needs for technology solutions.
    • Manage the backlog of business requests and enhancements for the application portfolio. Partner with business stakeholders to define functional requirements and prioritize stories that will be delivered in application release.
    • Be an IT product owner for the UPHE Salesforce.com application portfolio. Collaborate with Salesforce developers and engineering teams to implement enhancements and support the applications.
    • Lead the SDLC process coordinating deliverables across technical teams, external consultants, and business stakeholders to deliver planned releases into the application ecosystem
    • Ensure adoption and utilization of IT solutions by being the technical subject matter expert and leading stakeholder training sessions
    • Collaborate with enterprise product and engineering teams to ensure alignment with enterprise-driven initiatives and to modernize business functions

      Qualifications

      Basic Qualifications

      • Minimum 2 years of hands-on experience in an IT business analyst role with responsibilities covering the technical development and support for applications
      • Minimum 2 years of experience with Salesforce.com Platform or Salesforce Lightning framework
      • Bachelor’s degree in Computer Science, Engineering, or related field; or equivalent experience
      • Understanding of IT project management SDLC processes and methodologies, such as Agile Scrum and Waterfall along with associated best practices
      • Strong analytical skills with the ability to gather input from multiple sources and articulate technical recommendations and a point-of-view for key decisions
      • Enjoys working in a collaborative team environment with the ability to manage multiple priorities and leverage team members as necessary
      • Excellent written, oral, presentation, and interpersonal skills with the comfort to communicate with all levels of the organization

       

      Additional Job Requirements

      • Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #: )
      • Must be willing to work in Universal City, CA
      • Must submit an attestation disclosing your COVID-19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment
      • Must adhere to enhanced protocols if Company determines your job position requires accessing an NBCUniversal worksite
      •  Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols

      Additional Information

      NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

      If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling 44 2036185726.


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