IT Engineer

Overview

The IT Engineer supports end users for computer, application, system, device, access, and hardware issues at the most technical and complex level.  Additionally, this position is responsible for infrastructure planning, design, installation, configuration, upgrades, and migrations as well as any day-to-day infrastructure issues.

Responsibilities

• Provide hands on and remote assistance to all BBG locations.


• Identifies, troubleshoots, researches, and resolves the most complex technical problems related to any computer, application, or infrastructure related issues.


• Documents and tracks the problem and resolution.


• Trains and supports less experiences Help Desk Associates on more complex desktop and infrastructure issues.


• Serves as subject matter expert on software or infrastructure area by thoroughly understanding subject area.


• Creates and updates the process(es), trains coworkers, managers, and users, liaises with outside vendors related to the specific area(s) of expertise.


• Work with Sr. IT Staff to solve problems and helps to influence direction for desktop and infrastructure related issues.


• Participation in after-hours emergency support for operations conducted between 6pm and 8am weekdays, and any time on Saturdays and Sundays, including holidays.


• Other duties, as assigned by the jobholder’s supervisor, may also be required.

Qualifications

• Associates’ or higher degree in business, computer science or a related field is required.


• 3 years of experience systems, voice, data, IT security role or a related field


• Demonstrated technical mastery for desktop and server related issues (Windows Server 2016/2019 Windows 10, TCP/IP, Power & Cooling, back-ups)


• Basic understanding and ability to execute Powershell commands


• SCCM experience desired


• Ability to manage multiple end-user support and development requests effectively


• Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills


• Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines


• Analytic, Organizational and Reporting skills


• Utilize sound judgement and problem-solving skills


• Ability to work in fast-paced, high-volume, team environment

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone

Competencies:

• Accountable for results which impact the department.


• Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations.

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.

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