REMOTE Call Center Customer Service at

A-Line Staffing Solutions is seeking a REMOTE Call Center Customer Service At $19/hr Starting ASAP to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues for a major healthcare company in Tempe, AZ USA 85281.

• Shifts are assigned during the 4 week training class, shifts start between 6am and 11:30am, every one normally get's 1 of the 3 shifts they pick from
• Remote work at home but in office when needed (twice a month after training)

Responsibilities:

• The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
• A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed.
• Customer service agents may be inbound, outbound or a combination of both.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Qualifications:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one's time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as MS Outlook or data entry software.
• High school diploma or GED required.
• 0-2 years customer service/call center related experience required.

Healthcare, call center, mail order medications, Insurance Verification, Medicare, Medicaid, Medical billing, EOB, Benefit, Patient Service, PBM, Enrollment, Provider Services, Pharmacy, prior authorization, reimbursement counselor, Medical customer service, inbound calls, outbound calls, answer phones, make calls, medical terminology, medical office, medical claims, healthcare claims, claims processing

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