Technical Writer
Euronet Worldwide
Little Rock, Arkansas
technical
writer
technical
content
writing
software
architects
personnel
manuals
qa
search
writer
product managers
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October 13, 2022
Euronet Worldwide
Little Rock, Arkansas
Description
Under general supervision, the technical writer is responsible for creating user, technical, and installation manuals and user help content. This process involves writing and editing documentation based on information gathered by working closely with software developers, architects, product managers, and quality assurance personnel, as well as performing independent research. The technical writer would also participate in the development of departmental procedures, training, and standards. Duties also include answering questions regarding documentation and distribution of documentation requests.
Duties And Responsibilities
An opportunity to work at a growing and technology focused company. Euronet Worldwide Inc. offers a generous benefit package including Health, 401(k), Employee Stock Purchase Plan, tuition reimbursement and life insurance. We are a progressive, growth-oriented company looking for talented individuals to help us reach our goals.
Search Firm Disclosure
Please be aware Euronet Worldwide, Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. This includes any phone calls or emails. All resumes submitted by search firms to any employee at Euronet Worldwide, Inc. via-email, the Internet (including social media) or in any form and/or method for this specific position in the absence of a written recruiting agreement executed by both you and/or your firm and Euronet Worldwide Inc. will be deemed the sole property of Euronet Worldwide Inc. and no fee will be paid in the event the candidate is hired by Euronet Worldwide Inc.
We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Under general supervision, the technical writer is responsible for creating user, technical, and installation manuals and user help content. This process involves writing and editing documentation based on information gathered by working closely with software developers, architects, product managers, and quality assurance personnel, as well as performing independent research. The technical writer would also participate in the development of departmental procedures, training, and standards. Duties also include answering questions regarding documentation and distribution of documentation requests.
Duties And Responsibilities
- Project Management
- Completes assigned projects/tasks on or before agreed time.
- Reports accurate task status.
- Identifies and communicates to the Documentation Manager issues that can or will jeopardize the task.
- Technical Writing
- Collects information and drafts content for user and installation manuals by coordinating with software architects, developers, product managers, and QA personnel.
- Communicates the information needed by a user or delivery person to use and install the product.
- Follows company s standards to design the content and layout of documentation.
- Writes with a focus on grammar, punctuation, content, and usability.
- Documentation Editing
- Edits user and technical manuals, API, and user help content for completeness of information.
- Successfully identifies errors within the documentation.
- Ensures documentation standards are met.
- Problem Resolution
- Identify problems and their resolution.
- Communicate such resolutions.
- Bachelor s degree in Technical Writing, English, or 4 years comparable experience.
- Efficiency in the use of Microsoft Word, Adobe Acrobat, and screenshot/video capture tools such as SnagIt.
- Familiarity with API documentation tools a plus.
- Ability to communicate professionally with software architects and developers, as well as QA personnel.
- Strong attention to detail.
- Must be able to work collaboratively with team members, as well as independently.
- Ability to work under pressure of tight deadlines and react to competitive pressure.
- Excellent communication skills and the ability to use the rules of good writing.
- Ability to plan and prioritize work.
- Comfortable learning to use Euronet products to independently research and verify information provided by software architects and programmers, as well as QA personnel.
- Experience with web development a plus.
- Experience with writing documentation for a software development organization a plus.
- Knowledge of card processing and electronic financial transactions, desired.
An opportunity to work at a growing and technology focused company. Euronet Worldwide Inc. offers a generous benefit package including Health, 401(k), Employee Stock Purchase Plan, tuition reimbursement and life insurance. We are a progressive, growth-oriented company looking for talented individuals to help us reach our goals.
Search Firm Disclosure
Please be aware Euronet Worldwide, Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. This includes any phone calls or emails. All resumes submitted by search firms to any employee at Euronet Worldwide, Inc. via-email, the Internet (including social media) or in any form and/or method for this specific position in the absence of a written recruiting agreement executed by both you and/or your firm and Euronet Worldwide Inc. will be deemed the sole property of Euronet Worldwide Inc. and no fee will be paid in the event the candidate is hired by Euronet Worldwide Inc.
We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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