Customer Service Representative

California Business Bureau, Inc./ Medical Billing Services San Diego, California
customer service customer service representative representative insurance calls customer service team fcra regulations dental life insurance revenue revenue cycle
October 6, 2022
California Business Bureau, Inc./ Medical Billing Services
San Diego, California
FULL_TIME

California Business Bureau, Inc. (CBB) is a Revenue Cycle Management Company providing services for healthcare providers. We are currently seeking professional Customer Service Representatives of all experience levels to join our team.

Compensation: contingent upon experience and skill level, we pay a competitive hourly wage plus performance-based commissions

Employment Type: Full-Time

Qualifications:

  • High School graduate or GED equivalent required
  • Call center experience is helpful, but not required
  • Must be proficient in Microsoft Word, Excel, Outlook, with ability to adapt to web-based patient account systems
  • Excellent verbal and written communication skills
  • Familiarity with HIPAA, FDCPA, FCRA and all other applicable rules and regulations a PLUS

Responsibilities and Expectations:

  • Meet or exceed monthly goals
  • Work well in team environment with professionalism and display supportive rapport
  • Exercise discretion in patient account handling
  • Maintain compliance with all applicable rules and regulations, including HIPAA, FDCPA, FCRA, etc., and all company policies
  • Make outbound calls and receive inbound calls from patients and/or responsible parties
  • Utilize exceptional customer service and negotiation skills to obtain prompt payment
  • Demonstrate the ability to think quickly, multitask, and problem solve
  • Troubleshoot issues to result in account resolution
  • Effectively handle difficult patient calls to resolve issues

Benefits include:

  • Medical, Dental and Vision
  • 401(K) and ROTH 401(K)
  • Company-paid Life Insurance
  • Paid Vacation and Paid Sick Leave
  • Recognition Awards for outstanding performance
  • Lucrative compensation opportunities through monthly-paid commissions
  • Growth opportunities and a supportive environment

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • San Diego, CA 92111: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location


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