Customer Service Representative - LNP - (100% Remote Florida)

Customer Service Representative – Telecommunications 

Customer service is the support offered to customers after buying and using a company’s product or service.  It helps people to have an easier and more enjoyable experience using what they’ve purchased.  Amazing customer service is important for businesses to retain customers and provide a positive experience.  At Continuum Global Solutions our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business to make a global impact, it’s our mission.  

JOIN OUR TEAM TODAY! 

We are now hiring full-time, remote Customer Service Representatives who will handle incoming customer service calls for a major US mobile wireless carrier. Customers or retail store representatives may need assistance with porting local phone numbers, activating new phones, reviewing credit applications, issuing bill credits, answering general questions about billing, plans or coverage, or providing technical support. Continuum manages a wide variety of calls, and our team members are trained to deeply understand one specific line of business and to provide expertise on every call.   

The three most important qualities our team members possess are professionalism, patience, and a “people-first” attitude.  You must provide a pleasant, helpful experience on every call.  You must focus on what can be done to make things right for the customer. At Continuum our values endure: 

• AIM HIGHER. REACH FARTHER. 

• ACT BOLD. BE PASSIONATE. 

• BE ONE. HELP MANY. 

• BE DIFFERENT. BE YOU.  

• LEARN MORE. TAKE ACTION. 

Are you up for the challenge to help Continuum achieve the vision, meet the mission, and live our values?  Apply today if you meet all the following requirements:  

• I am excited to learn. 

• I am willing to be an active participant in an online, remote training class environment. 

• I can listen to customers to understand their concerns and build a rapport that will make them feel heard. 

• I can respond to customer questions using pre-determined scripts and outlined procedures. 

• I am willing to use online tools and resources to determine the steps I need to follow that will help to resolve the customer’s problems. 

• I can navigate through multiple computer applications with speed and accuracy. 

• I have good reading comprehension and can review materials and provide information about what I’m reading to the customer. 

• I don’t give up easily, even if I’m feeling frustrated.  I know when to ask for help and I learn from each interaction. 

• I enjoy a professional work setting; I can sit at a desk or table, have experience using a computer and software, using a keyboard and mouse, talking over a headset, and I’m willing to be on camera when required.  

SPECIFIC WORK AT HOME REQUIREMENTS: 

• You must have a hard-wired ethernet cable to modem/router with high-speed internet service with at least 10mbps download speed. We do not permit the use of Satellite, Wi-Fi, or cellular/wireless carrier internet services, including hotspots. You will be required to pass an online speed test. 

• Continuum will provide and ship to you company equipment, including the PC, mouse, and keyboard to use on your network.  You must agree to company technical and equipment policies, including responsibilities to protect and maintain the condition of equipment and return it should you need equipment replacement or when separating from employment.  This means you must follow the standard process to use a company provided QR code and bring the equipment to a local UPS or FedEx shipping store.  

• A USB wired headset with noise cancelling microphone is required but is not provided by the company. You must purchase or have a compatible USB wired headset in advance of your start date. 

• You must meet and maintain all work at home performance and conduct guidelines, including having a dedicated, quiet workspace free from distractions, family care responsibilities, and all noise. This space should be secured when unoccupied to protect Continuum assets and data from theft and misuse.   

• You must reside in one of the following states: AL, AR, FL, GA, ID, IN, KY, MS, NC, OK, SC, TX, UT, VA, WY, MD (most counties) and agree to Continuum’s work location policy. 

ADDITIONAL REQUIREMENTS: 

• You must be 18 years or older. 

• You must have a High School Diploma or GED.  

• You must have work experience with a minimum of 6 months’ customer service experience, either in a similar customer service representative/agent position or in a customer-facing retail, hospitality, or other professional work environment that requires following company policies and standards. 

• You should possess a friendly personality, professional demeanor, willingness to learn new skills, and a strong desire to help people. 

• You should possess high computer proficiency, typing skills, and overall technical knowledge. 

• You must be available full-time (40 hours per week) and have schedule flexibility to include working weekend days, evenings, or holidays as schedules dictate. Training schedules may differ from production schedules. Schedules may change as business needs demand. 

• You must be willing to authorize and pass a criminal background check, education and employment verification.  

BENEFITS FOR YOU: 

• Remote work environment; work at home 

• Paid training 

• $15/hour plus ability to earn monthly bonus incentives (equates to earning up to $19/hour). Overtime offered when available paid at 1.5x hourly rate. Paid holidays after completing required days of service.  

• Can’t wait until payday? Access up to 50% of your earned wages before payday for free without any credit check or interest charges. 

• Available Life and Health Insurance (Medical, Dental, Disability, Vision), Pet Insurance, Employee Perks at Work, and other benefits. 

• Grow your career with Continuum! We promote from within and provide excellent Learning and Development opportunities for Operations Trainers, Supervisors, Managers, and Leadership roles.  

About Continuum Global Solutions, LLC  
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.  

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Please inform us if you need a reasonable accommodation to participate in the application or interview process.   

Continuum Recruiting correspondence will always come from a Talent Acquisition Representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to [email protected].