Field Service Coordinator
GEA Group
Janesville, Wisconsin
field service
service coordinator
coordinator
accounts
manager
crm
assistance
insurance
technical
advisor
work orders
erp
shipping
November 30, 2022
GEA Group
Janesville, Wisconsin
Responsibilities / Tasks
- Provide general clerical support to the manager and technical advisor.
- Enter work orders into the CRM/SAP/ ERP systems.
- Create new accounts in CRM & submit requests to edit/update accounts as needed.
- Create pick lists and shipping documents for the parts warehouse; provide manager and field service technician with the corresponding tracking information.
- Generate service invoices and send to customer/enter in invoicing portal.
- Communicate with other internal departments concerning shipment of parts and return of parts, delivery dates and status of orders, invoices, and assistance from finance with customer accounts.
- Manage workflow within your assigned tasks daily, weekly and monthly ensuring that deadlines are met, and work is completed correctly.
- Service follow-up call to customers.
- Provide coverage for other admin areas/locations as needed.
- All other duties as assigned or directed by management
- Trade School or High School Diploma.
- Degree preferred
- 3+ years relevant experience preferred
- Must be proficient with Microsoft Outlook.
- Practical know-how and experience with Administration group
- Must be comfortable working independently to complete assignments with limited direction.
- Maintain the ability to keep organized when juggling multiple tasks on a daily basis.
- Must have excellent written and verbal communication skills.
- Must be detail oriented and comfortable working in a fast-paced environment.
- Must have good interpersonal skills
- Must have a positive attitude and professional workplace
- 12 Paid Holidays
- PTO - Paid Time Off
- Medical Plans
- Dental Insurance
- Vision Insurance
- Health Savings and Spending Accounts
- Tuition Reimbursement
- 401k with excellent employer match
- Wellness Incentive Program
- Employee Assistance Program
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