Customer Service Consultant

Broken Arrow T-Shirt Printing Des Moines, Iowa
customer service printing insurance embroidery customer service broken arrow screen printing health health insurance life insurance people working from home
September 26, 2022
Broken Arrow T-Shirt Printing
Des Moines, Iowa
FULL_TIME
$16-18/HOUR
WANTED: HAPPY PEOPLE PERSON THAT LOVES PROVIDING EXCELLENT CUSTOMER SERVICE! GREAT HOURS! GREAT BENEFITS.

Full Time Monday-Friday from 9:30am to 6:00pm and 3 hours of flexible weekend hours WORKING FROM HOME

If you enjoy working with a fun crew, have excellent phone manners, and love helping customers, you are the person for us! Broken Arrow is on the hunt to find a highly motivated person who believes in delivering outstanding customer service to current and potential customers! No nights or weekends! No Cold Calling!

Your duties will include:
Help potential and current customers find the answers to their questions about our high quality apparel and our custom screen-printing and embroidery options.

Generate quotes and explain product pricing to customers.

Create valuable, lasting relationships between customers and Broken Arrow.

Follow up with customers via telephone or email in a timely manner.

Be able to identify if there are any potential issues with an order and be able to provide appropriate solutions.

Consistently meet department goals, maintain accurate customer records, and maintain a high customer satisfaction rating.

Be an integral part of a small, fun-loving team at our Merle Hay Road, Des Moines location.

For this position, you'll need:
One or more years of experience in customer service.

Be able to quickly learn and share your knowledge of our large array of products

Strong customer service skills - including excellent verbal and written communication skills

Basic computer skills and the ability to navigate through multiple online systems without assistance, including as Microsoft Office (Outlook, Word, Excel, and Access)
Excellent organizational skills including an ability to multi-task and prioritize in a high-volume and fast paced environment

Broken Arrow T-Shirt Printing and Embroidery is an equal opportunity employer and offers a comprehensive benefits package, including Health Insurance, IRA, life insurance, paid vacation and holidays, sick and bereavement leave, and personal time. We have great opportunities available and are passionate about helping our staff's progress.

Broken Arrow T-Shirt Printing and Embroidery is a national screen-printing and embroidery company that specializes in custom art and logo designs on high quality name-brand apparel and has one of the fastest turnaround times in the country. Products include screen-printed T-shirts, business wear, uniforms, athletic wear, bags, hats, and other accessories.

Services include precision screen-printing, allover shirt printing, high-definition digital printing, custom embroidery, rhinestones, specialty inks, custom re-tagging, fulfillment services, and much more.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday

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