Customer Care Representative - Located in Brentwood, TN - Now Hiring

Tractor Supply Remote
customer care representative team supply min seasonal communication mission call center microsoft remote team member email
November 24, 2022
Tractor Supply
Nolensville, TN
FULL_TIME, PART_TIME
Located in Brentwood, TN

Overview:
Temporary Seasonal Opportunity- Fully Remote- 40 Hour Work Week - Must be in the Greater Nashville Area

Hiring Classes beginning 10/10 through the end of December

More than a Place to Work.

As a Seasonal Customer Solutions Team Member at Tractor Supply Company, you will strive to make our customers' day by providing legendary service as you solve problems during phone and email conversations. We believe in teamwork, so you will be empowered to identify creative solutions to customer challenges, but we will be there to support you along the way.

Your Incredible Career Starts here.

We are here to celebrate your hard work each day, and we value your long-term development. We thrive on open communication, so tell us what you need, and we will be there for you. With your winning attitude and open mind, we are committed to helping you grow. We look forward to welcoming you to the Tractor Supply team!

Schedule:
  • Our schedule operates on a rotation that requires Saturday and Sunday shifts every other weekend.
  • It is expected for our Team Members to have the schedule availability to support our customers during the busiest times which include the Day after Thanksgiving through Christmas.
  • You will be scheduled for a 40-hour work week

We are looking for Team Members to join the following shifts:

Schedule Set Start End Days Notes A 12:15PM 9:15PM Tuesday - Saturday B 12:15PM 9:15PM Monday - Friday C 11:00AM 8:00PM Sunday - Thursday D 9:00AM 5:30PM Tuesday - Saturday 30 Min Shift* E 9:00AM 5:30PM Sunday - Thursday 30 Min Shift* F 10:00AM 7:00PM Tuesday - Saturday 30 Min Shift*

*Start or end times is flexible by 30min

Compensation
  • This position offers an hourly rate of $16.35 paid on a bi-weekly schedule.
  • This position is not eligible for a benefits package.


Responsibilities:
  • Professionally represents Tractor Supply Companies Mission and Values and the Brand during each customer engagement.
  • Answers inbound calls in a Call Center environment
  • Resolves and documents all customer contacts, inquiries, and concerns in the system.
  • Follows through with a sense of urgency on any research or additional contact to ensure customer complaint or query is resolved in a timely manner.
  • Partners with the field, vendors and internal departments to ensure resolution to customer contacts as needed.
  • Provides product information and project information, which could include recommending products to purchase and/or their effective use.
  • May perform other duties as assigned *


Qualifications:
  • Basic computer skills with experience in Microsoft Word, Microsoft Excel
  • Strong communication (verbal, listening, and written) and interpersonal skills
  • Must have ability to handle conflict positively
  • Strong sense of urgency
  • Must demonstrate strong problem solving, multi-tasking and critical thinking skills
  • Experience in call logging systems is preferred
  • Customer service-focused call center experience is helpful
Company Overview:
Tractor Supply Company (TSCO), the largest rural lifestyle retailer in the United States, is dedicated to enhancing our strong company culture built on our Team Members' commitment to our Mission and Values. With over 1,900 stores in 49 states and an innovative e-commerce platform, Tractor Supply ranks in the Fortune 300 with annual revenues of more than $11 billion and growing! Come grow your career with us as we serve those who live "Life out Here"!

Click Here to See Why We are a Great Place to Work!

Tractor Supply Company offers a competitive Benefits package, including Medical, Dental, & Vision plans, to all Full-time Team Members as well as Part-time Team Members who are deemed eligible based on a minimum hours requirement. In addition, TSC offers access to other Benefits such as a Health Savings Account, Life Insurance, 401(k), and an Employee Stock Purchase Plan.

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