Scheduler (Remote)

The (Remote) Scheduler will be responsible for designing, creating, analyzing, building, and distributing reports based on data collected to provide information regarding project performance and compliance.



To prepare you for this endeavor, TDB will provide you the tools and resources to provide our client(s) with the highest level of service, support, and professionalism.  



This schedule is as follows:

8:00 AM to 5:00 PM, Monday through Friday


Pay and Benefits:

Base rate $45,000 – $49,500 annually ($21.63 per hour – $23.79 per hour) – commensurate on experience.

Medical, Dental, and Vision benefits available
401(k) available with company match
Paid holidays
PTO



Essential Duties and Responsibilities:



Schedule interrogatory and testimony requests received from our client(s), as assigned by the Regional Manager.  

Manage assigned interrogatory and testimony requests from start to finish, ensure Medical Expert (ME) received all medical documents, is prepared for hearing and completed the hearing/interrogatory.

Upload CVs into client’s electronic records system, 30 days before scheduled testimony and immediately for interrogatories.  

Verify electronic records system access has been granted for assigned cases with ME; if access is unavailable escalate the case to the Scheduling Manager

Confirm completing of testimonies and interrogatories with documentation.

Communicate professionally and accurate email when scheduling with MEs, including:

Initial request

Confirmation of assignment

Follow ups  

Confirmation of completion  

Communicate with leadership regarding issues and changes with scheduling or pending requests.

Provide regular updates for scheduled cases when requested.

Update CRM in real time with all required case data, including:

Associating case with correct ME profile

Status of case – completed, cancelled, postponed.

Supporting email documentation – schedule request, confirmation, reminders and confirmation of completion

Monitor the Medical Expert(s) Scheduling Mailbox for any incoming emails and respond when necessary

Other duties as assigned.



Education and Qualifications:


Associates degree (or equivalent experience)

At least 2 years of related experience.

Experience with scheduling, preferably in a healthcare environment

Excellent verbal and written communication skills

Proven ability to communicate to multiple levels of management as well as interface with customers/clients

Excellent organizational and time management skills with proven ability to manage multiple tasks simultaneously and ensure task completion on a timely basis

Strong attention to detail

Ability to perform comfortably in a fast-paced, deadline-oriented work environment

Ability to work both as a team member as well as an individual contributor

Excellent proficiency in Microsoft programs such as Word, Excel, and Access


About TDB 

TDB Communications, Inc. is an 8(a)-minority owned, service-disabled veteran-owned small business (SDVOSB). We support government agencies with a scalable workforce, program management, and information processing solutions.

Since 1999, we have deployed thousands of employees for 70 agencies in 30+ states. We’ve have proven our ability to serve the government with the highest levels of quality and productivity.


Reasonable Accommodation

If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO Statement

TDB Communications, Inc. is an Equal Opportunity Employer. All employment decisions at TDB are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice 

We communicate with applicants by text in additional to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.