Care Coordinator (Work From Home)

Reflect Remote
coordinator work from home team health therapists therapist mental mental health operations data sms email analytical
January 24, 2023
Reflect
Mountain View, California
As a care coordinator with reflect, you will join a fast-paced team and immediately have impact improving the lives of those they serve. This role is critical in closing the gap to make therapy more accessible.

This Role Will Support a Variety Of Functions
  • Member matching: help connect members to therapists that are best suited to address their needs and ensure a solid and enduring therapeutic alliance
  • Customer experience/support: create amazing experiences for members and therapists to make the process of finding a therapist easier and more effective for clients who are new to therapy
  • Operations: work with the team to create+analyze basic metrics and reports to support data driven operations as the company scales
Specific Responsibilities
  • Help new members easily and seamlessly find the right therapist throughout reflect's matching process
  • Support members through the matching process, facilitate scheduling and logistics with their therapists to set them up for success in therapy
  • Field support inquiries through chat/SMS and email
  • Brainstorm and test new projects that support members in building successful therapeutic relationships -- including creating engaging content, refining onboarding flows, etc.
  • Perform data analysis to identify opportunities to improve experience, and track and measure their success over time
  • Collaborate with the product team to define opportunities for product to support experience
The Ideal Candidate Is
  • Customer-centric: the patient/client/member/therapist always comes first and you will make the first and last impression on them
  • Self-motivated: able to proactively create structure within a fast-paced, fluid environment and juggle many different priorities and projects
  • Problem-solver: embrace the ambiguous nature of startups. Do not shy away from challenges but instead is motivated by them! Enjoys tackling complex business challenges with an analytical mindset
  • Detail-oriented: extremely organized, detail-oriented, and analytical, particularly around documentation of business process. People count on you to ensure all the details are done correctly the first time around
  • Team player: you will be an integral part of a clinical team and should have a can-do attitude
  • Strong communicator: able to empathize, build rapport, and problem solve via written communication with customers in a fast-paced environment (e.g., email, chat, sms)
Other Skills To Be Successful In This Role
  • Able to communicate professionally and succinctly (strong grammar skills)
  • Motivated by impact and purpose and have strong interest in mental health, digital health, and/or startups
  • Outgoing personality and professional attitude
  • Proficiency with Word, Excel, PowerPoint or the Google Suite equivalent apps
QUALIFICATIONS
  • 2+ years of customer-facing experience, preference for B2C or healthcare experience
  • Bachelor's degree preferred, bonus points for mental health-related graduate degree (MFT, LCSW, LPCC)
  • Prior mental health experience is preferred

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