Customer Service
Johnson Brothers
Sioux Falls, South Dakota
customer service
customer service
communication
communication skills
representatives
calls
sales
pricing
data
data entry
family
wine
spirits
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January 16, 2023
Johnson Brothers
Sioux Falls, South Dakota
Job Description
- Ensuring customer satisfaction by answering calls and responding to customer inquiries or requests in a timely manner.
- Assisting customers and sales staff with questions regarding order status, pricing, and shipping issues, etc.
- Accurate data entry of customer orders.
- Working with sales representatives and managers for pricing overrides, special products, and problem resolution with customer accounts.
- Answering phones, transfer calls as needed.
- Process delivery routes and invoices on a nightly basis.
- Process day end and month end reports
- High School Diploma/GED equivalent or 2 year business degree (preferred)
- 1-2 years data entry or customer service experience in a fast paced office environment
- Excellent written and oral communication skills with professional telephone etiquette
- Resolutions driven and customer service oriented
- Ability to multi-task and meet deadlines in a fast paced, high volume environment.
- Detail oriented with strong organization skills.
- Solid computer skills including: MS Office (Excel, Word and Outlook), AS400 experience is helpful
- Perform wide variety of administrative duties as assigned
- Local candidates preferred (no relocation package available)
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