CUSTOMER SERVICE REP

JOB SUMMARY:

Under the direct supervision of the Supervisor, the Customer Service Representative position is responsible for effectively and efficiently assisting Big City Tee’s customers, vendors, and other stakeholders with all of their customer service related needs.

ESSENTIAL FUNCTIONS:

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  Communicate with customers’ in-person, via email, phone to answer questions, address concerns, and offer suggestions as to correct garments based on customer needs.
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  Have extensive knowledge with merchandise and services Big City Tees offers.
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  Ability to patiently deal with difficult customers.
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  Ability to communicate with manufacturers and vendors.
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  Answer phone calls, emails, and send faxes.
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  Order entry; create invoices and process payments.
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  Communicate effectively and efficiently in a respectful and helpful manner.
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  Other duties as assigned by Office Manager or Owner.

KNOWLEDGE, SKILLS, AND ABILITIES:

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  Detail oriented and organized.
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  Computer literate in Microsoft Office.
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  Must have the ability to multi-task in a fast-paced environment.
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  Always be able to demonstrate professionalism and courtesy with customers.
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  Must be able to adapt to constant change.
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  Need to be able to take direction; and also be able to work autonomously.
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  Must have good time management skills.
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  Must have a valid driver's license with an acceptable driving record.
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  Must be located within the Greater Rochester area.

EDUCATION AND EXPERIENCE:

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  High school Diploma or GED.
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  Associates Degree preferred.