Gigaphoton Regional Tech Support Engineer
Komatsu
Beaverton, Oregon
tech support
engineer
technical
mining
data
electronics
maintenance
engineers
customer service
team
written
construction
forestry
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January 22, 2023
Komatsu
Beaverton, Oregon
OTHER
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview
Provide onsite support for installation, upgrades, repairs, and maintenance of Semiconductor Manufacturing Equipment. Troubleshoot and Repair issues directly or with the support of Senior Technical Support Engineers. Act as Customer Service Advocate by instructing customers in the operation and maintenance of Gigaphoton products.
Work in a team environment.
Key Job Responsibilities
Analyze, diagnose and troubleshoot equipment problems at the customer site.
Install, repair, retrofit, upgrade and maintain equipment installed at customer sites.
Travel as required to perform service activities at customer sites or to backfill for other Service Engineers.
Complete service and expense reports as defined by internal process documentation.
Maintain and manage an assigned installation equipment base, including providing direct support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
Perform overtime and on-call work after hours as necessary
Qualifications/Requirements
Associate Degree in Laser Electro-Optics preferred, experience a plus or a Bachelor's Degree in a Technical Field
Excellent written and verbal communications skills with the ability to analyze data and effectively report problems through written and/or graphical formats
Excellent customer service skills, with an understanding of customer relationship building.
Technical knowledge of electronics
Ability to facilitate the resolution of technical challenges.
Work as a team member in a demanding environment.
Demonstrate proficiency using the following software: Excel, Word, PowerPoint
Demonstrate proficiency with Internet Protocol, and computer networking
Additional Information
While performing the duties of this job,
The employee is regularly required to sit, stand, climb stairs and work in demanding environments.
Must use two hands and fingers to feel, touch and use small tooling to adjust equipment.
Must be able to handle, or feel, reach with hands and arms due to critical adjustments to equipment.
Due to the working environment, must be able to talk or hear.
The employee is required to stand and walk for hours.
The employee must occasionally lift and/or move up to 50 pounds.
This job's specific vision abilities requirements include close vision, distance vision, color vision, and ability to adjust focus.
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Job Overview
Provide onsite support for installation, upgrades, repairs, and maintenance of Semiconductor Manufacturing Equipment. Troubleshoot and Repair issues directly or with the support of Senior Technical Support Engineers. Act as Customer Service Advocate by instructing customers in the operation and maintenance of Gigaphoton products.
Work in a team environment.
Key Job Responsibilities
Analyze, diagnose and troubleshoot equipment problems at the customer site.
Install, repair, retrofit, upgrade and maintain equipment installed at customer sites.
Travel as required to perform service activities at customer sites or to backfill for other Service Engineers.
Complete service and expense reports as defined by internal process documentation.
Maintain and manage an assigned installation equipment base, including providing direct support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
Perform overtime and on-call work after hours as necessary
Qualifications/Requirements
Associate Degree in Laser Electro-Optics preferred, experience a plus or a Bachelor's Degree in a Technical Field
Excellent written and verbal communications skills with the ability to analyze data and effectively report problems through written and/or graphical formats
Excellent customer service skills, with an understanding of customer relationship building.
Technical knowledge of electronics
Ability to facilitate the resolution of technical challenges.
Work as a team member in a demanding environment.
Demonstrate proficiency using the following software: Excel, Word, PowerPoint
Demonstrate proficiency with Internet Protocol, and computer networking
Additional Information
While performing the duties of this job,
The employee is regularly required to sit, stand, climb stairs and work in demanding environments.
Must use two hands and fingers to feel, touch and use small tooling to adjust equipment.
Must be able to handle, or feel, reach with hands and arms due to critical adjustments to equipment.
Due to the working environment, must be able to talk or hear.
The employee is required to stand and walk for hours.
The employee must occasionally lift and/or move up to 50 pounds.
This job's specific vision abilities requirements include close vision, distance vision, color vision, and ability to adjust focus.
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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