Retail Store Manager

RETAIL STORE MANAGER JOB DESCRIPTION

JOB DESCRIPTION

Retail Store Manager plays a critical role in helping us maintain our reputation as a leader in the floral/service industry. The Store Manager is responsible for maximizing store-level sales and profitability by developing and promoting a sales culture through monitoring and driving sales goals. The Store Manager acts as a role model and holds Associates accountable for meeting and exceeding customer service standards. The Store Manager will develop and maintain the store’s staff.

RESPONSIBILITIES

• Ensures all customers are being serviced correctly and given high priority
• Handle escalated customer complaints or issues
• Plan, Support and Execute all store holidays and events
• Work closely with the Gift Buyer and Creative director to plan and execute any needed adjustments to the floor or merchandise assortment
• Implement, review and improve all store policies, procedures and service standards.
• Create work schedules for the staff at Lovers
• MOD during the week, on weekend rotation, big holidays, and major weekends
• Create & Coordinate bonus, rewards and incentives
• Work with other departments concerning product or service issues
• Maintain up to date knowledge of POS
• Oversees the store’s inventories of supplies and products.
• Order product and supplies to keep store stocked
• Work closely and assist HR with New Hire Training
• Ensure all retail sales associates have the knowledge, skills and materials to answer customers’ inquiries, request of orders, and/or resolve problems quickly and effectively

• Monitor everyday production with the goal of improving efficiency and minimizing overtime.
• Follows the company engagement policy and provides coaching and feedback, including formal corrective action
• Conducts bi-monthly performance reviews and assists with yearly reviews.
• Holds monthly department meetings

SKILLS/QUALIFICATIONS

• Guest service mentality; is sociable and friendly and has a genuine desire to serve the client.

• Excellent verbal communication and listening skills.
• Self-starter who is energetic and flexible.
• Detail oriented with strong organizational skills.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Prioritizes responsibilities to achieve results.
• Forms strong working relationships within a team.
• Identifies additional tasks to be completed and willingly assists others.
• Excellent computer skills including MS Word and Excel.
• Strong merchandising skills with the ability to drive the business through creativity and design
• Strong knowledge of floral design
• Strong knowledge of plants, plant design, and/or horticulture
• Guest service mentality; is sociable and friendly and has a genuine desire to serve the customer
• Influencing, leading and delegating abilities

SUCCESS LOOKS LIKE

• Ensure all Retail Sales Associates have the knowledge, skills and materials to answer customers’ inquiries, request of orders, and/or resolve problems quickly and effectively.

• Ensuring all customer are being serviced correctly and given high priority
• Prioritizes plans and adjusts schedules on a daily basis to meet business goals by ensuring staff coverage in all areas of the store(s).
• Meeting deadlines for assignments and projects
• Assesses performance and provides on-going feedback; completes and delivers performance appraisals and development plans on a semi-annual basis.
• Work with other departments concerning product or service issues
• Maintain up to date knowledge of POS
• Implement, review and improve all store policies, procedures and service standards
• Create a positive team environment

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Ability to commute/relocate:

• Richardson, TX 75080: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 5 years (Required)
• Management: 3 years (Preferred)

Work Location: One location