Customer Service Representative
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Position Details
Industry: Banking
Work Location: Tempe, Arizona
Job Title: Customer Service Representative
Duration: 12 months - 40hrs/week – Onsite
•Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions.
•Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area.
•Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses.
- Provide subject matter knowledge and interpretation of procedures to less experienced staff. Interact with fraud and claims functional area on a wide range of information as well as with external customers.
•4+ years of Customer Service, call center, Financial Services, Fraud, or Investigations experience
If you are indeed interested, I'd love to chat with you about it and learn a little more about what you are looking for in your next role. Please provide your contact details and a preferred time to connect or you can reach out to me on (480) 448-2680 and share your resume with [email protected] I am really looking forward to your response.
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