Development Product Owner Lead

Purpose of Job

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

Serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories/features/epics, prioritize work, and provide guidance to technical teams across programs/portfolios. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an experienced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value.

Job Requirements

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories, features or epics to support effective and compliant solutions while balancing investment and business value.
• Owns and maintains a prioritized work backlog for a single or multiple Agile teams or program. Product backlog includes complete user stories or features with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.
• Serves as a knowledgeable collaborator across multiple business or system domains; is expected to lead development across multiple teams at the program and Epic level.
• Serves as direct representative of the business with one or more delivery teams throughout the product delivery cycle.
• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, implement, solution and release in alignment with program, portfolio or product road maps.
• Partners with sponsors, customers, and IT to facilitate, define and document relevant business processes, gaining an expert understanding of the needs, measures, and risks & controls for the improvement area.
• Participates with portfolio, program and project level plans related to schedule, scope and resources.
• Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed.
• Applies expert knowledge in the business development/execution team, regularly seeking out opportunities to enhance, improve and advance the function.
• Coaches and mentors less experienced Product Owners, including Seniors.
• Demonstrates expert knowledge in multiple business or system domains and capable of leading development across multiple teams at the program level.
• Identifies engages, influences and leads business partners and Subject Matter Experts across programs.

Minimum Qualifications: [education and min requirements are combined under this header]

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
• 8 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
• Expert knowledge of Microsoft Office products, applicable databases and product management tools.
• Expert knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe) with a proven track record in using these skills to develop and handle products through the entire product life cycle.
• Expert experience in analyzing business requirements, process flows and use cases to find opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
• Expert understanding and demonstrated use of Process Engineering methodologies and Change Management practices to translate business requirements into functional specifications.
• Expert ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance.
• Advanced experience in analyzing and translating business requirements and the ability to find opportunities to streamline business processes in accordance with risk management framework and regulatory require

Preferred Qualifications:

• 2-3 years of Governance, Risk Compliance (GRC) technical application delivery or business experience
• Experience with delivery on ServiceNow (SNOW) and/or Salesforce platforms
• 5+ years of advanced experience with Agile/SAFe project delivery methodologies, processes and SDLC; familiarity with FFEIC guidelines a plus
• 5+ years of Product Lifecycle Management
• Experience working in JIRA and Rally
• Advanced experience working with Microsoft applications to include, Excel graphs, charts, V look ups, pivot tables, reporting, PowerPoint
• Ability to work in a fast-paced, cross-functional environment
• Exceptional critical thinking as well as oral and written communication skills; experience briefing all levels of management as well as presenting in user forums, etc.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800-$192,300.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.