Business Analyst II

The Business Analyst II is responsible and accountable for all business aspects (i.e. technical, operational, economical) of the requirements and analysis phase of a project or request. This role will work to evaluate customer requests and align requests with customers strategic goals and objectives. The Business Analyst II will also analyze business systems and/or business processes to identify user needs and create business cases, requirements documents, defined measures of success and other project documentation. The Business Analyst II will also perform other duties as assigned.

This position is considered Hybrid, which means that individuals in this position may work both at an approved Offsite location and Onsite at a primary location or multiple locations based on Business Needs.

Essential Duties

• Create documentation to define and support a project s business needs, including, but not limited to, business cases, business

requirements, budgets, resources, timelines, and operational transitions

• Collaborate with project sponsors and business owners to guarantee projects and requests align with customer and/or

departmental strategies and goals

• Schedule, coordinate, and lead meetings/demos with customers and technical teams to understand, identify, and define business

needs

• Review and facilitate the development of Requests for Proposal (RFPs) in cooperation with Joint Tech and customer leadership
• Oversee and prepares budget estimations, including resources and costs
• Facilitates technical reviews of any new application or system in collaboration with appropriate technical teams
• Work within the enterprise and/or customer governance process to approve and prioritize projects and requests
• Resolve and/or escalate issues in a timely fashion according to departmental processes
• Act as the point of contact for all internal and external project communications and manage project documentation from time of

inception to handoff to the Project Manager

• Ensure project analysis team roles, responsibilities, and decisions are clearly defined and properly documented
• Manage relationships with project stakeholders, including internal and external clients and vendors, informing them of progress

and issues to manage expectations on all project requirements and deliverables

• Utilize Joint Tech PMO standards, processes, and tools to create project documentation and track project metrics
• Analyze lessons learned and share with other PMO team members, managers, technical teams, and customers
• Mentor junior personnel in aspects of profession, such as leadership, methodology, tools, people skills, and navigating politics
• Perform other duties as necessary

Knowledge/Skills/Abilities

• Highly experienced at building relationships within the organization
• Strong and proven attention to detail and accuracy
• Excellent verbal and written communication skills
• Working knowledge of business analyst and project management methodologies, including waterfall and Agile
• Ability to deliver engaging, informative, well-organized presentations
• Knowledge of Software Development Lifecycle (SDLC)
• Ability to translate moderately complex concepts for peers and customers
• Expert facilitator for multiple customers and technical staff, to include building consensus and mediating compromises
• Experience gathering and managing requirements and diagramming workflow
• Familiarity in data gathering and facilitation techniques (i.e. meetings and JAD sessions)
• Proven decision making/problem solving abilities
• Strong analytical, evaluation, and planning skills/experience with technical requests and projects
• Technical aptitude for understanding and communicating new technologies

MINIMUM EDUCATION Bachelor s Degree

PREFERRED EDUCATION N/A

MINIMUM EXPERIENCE

• 5 years of experience working with customers and stakeholders to perform business needs assessments and to create business cases
• Experience with MS Office and Visio

PREFERRED EXPERIENCE

• Experience with PMBOK, Waterfall, and Agile project management/development methodologies
• Experience with MS Project
• Experience with technical tools, such as JIRA, Confluence, Trello, etc.
• Experience in the healthcare and/or technology-related field

REQUIRED CERTIFICATIONS/LICENSURE N/A

PREFERRED CERTIFICATIONS/LICENSURE

• CBAP or PMI-PBA Certification
• PMP Certification