Store Manager

Store Manager

An
ADP client
is currently recruiting for an experienced individual to be our next Store
Managerto join our team in our  New York, NY 10007 OR Garden State, NJ 07653 location.

Who We
Are:

We
have grown to be a ‘premium Italian Chocolate and gelato brand’ with over 130
stores worldwide. We have an ambitious plan to continue this growth story and
invite you to join us on our journey. Our mission is to bring the flavor of the
Italian ‘Allegria’ to the world, creating every day unforgettable moments of
sharing and celebration. We feature fresh, daily made gelato, lavish and
natural chocolates, masterfully crafted coffees, and many other treats. Our diligence,
and individualized touch is what makes our chocolate and gelato so special!

About
the Role:

As the
Store Manager your role will be creating a ‘unique Italian welcoming
environment’ full of warmth and friendliness to our customers visiting our
boutiques. We pride ourselves in sourcing only the best ingredients, producing
authentic recipes and presenting a premium product offer to our customers, its
therefore paramount that we deliver this with a premium service experience,
that’s both high quality and genuine, enabling us to create loyal customers
that will want to return repeatedly.

The Store
Manager will be accountable and responsible for the success of the store,
leading a team to achieve their potential, while running a profitable business
and being a role model. The Store Manager needs to be a strong leader with good
personality, detailed, organized, and motivated to drive the brand. This is a
very direct role.

What you’ll
do:

Core
duties and responsibilities include the following.

• Ensures
  the service our customers receive is engaging and develops loyalty
• Makes sure
  all the team brings alive our company values sharing our story and purpose with
  the customers: Tradition, Happiness, and Balance
• Constantly
  reviews customer service levels and products quality & presentation; MBWA
  (managing by walking around)
• Overviews
  any customer issues in the shop and be able to resolve them
• Reviews
  customer comments and act on them
• Coaches the
  team to see the store through customers eyes
• Seeks
  feedback from customers, line managers and peers, around the level of service,
  shop presentation and product and act of it
• Overviews
  all the business operation, deals with and manages any issue and/or bottleneck
• Performs
  other related duties as assigned by supervisor or management

Supervisory Duties and Responsibilities:

• Hires and trains according to the business needs
• Has planned and well-structured follow ups and
  coaching sessions with all team members
• Makes sure all the team’s knowledge and
  practices are always up to date
• Helps team members build their own development
  plans
• Rewards and recognizes the team when they do an
  excellent job
• Acts on HR issues before they escalate
• Leads by example and “firsthand”
• Coaches the team and gives them feedback on the
  spot

Act Like the Owner:

• Takes ownership of the P&L reaching their KPIs
• Reaches productivity targets by managing and effectively
  planning the schedule while driving sales
• Takes ownership of stock control through
  accurate ordering, follows-up on orders & received procedures, stock counts
  and minimizes waste in the shop
• Creates a business plan to maximize every
  opportunity
• Keeps track of competitors’ initiatives,
  trading performances, opening hours and develop a plan to counter their impact
• Is “the gatekeeper” of knowledge, safety, policies,
  and standards.
• Benchmarks regularly against similar and high
  performing stores to identify opportunities
• Builds a network with other Store Managers
• Ensures standards and procedures are met
  through a successful Store Operational Audit
• Keeps all equipment well maintained and reports
  any issues

Our
Perfect Candidate

Education and Experience:

• High
  school diploma required
• Associate’s
  or bachelor’s welcomed, but not required
• 1
  to 2 years of experience as a Store Manager
• Experienced
  in running a fast-paced retail sales and customer service environment
• Working
  experience in the food industry is preferred
• Enthusiastic
  about chocolate and gelato
• Flexibility
  in work schedule is required including the ability to work
  extended hours, weekends, and holidays as needed
• Comfortable
  working evenings and weekends, which is when we are at our busiest
• Bilingual in English and Spanish helpful, but not required

Required Abilities and Skills:

• Capable of efficiently leading and managing a team
• Exceptional leadership skills including coaching, motivating, and
  empowering team members
• Ability to foster change, spark innovation and implement
  strategies
• Demonstrated ability to anticipate and solve practical problems
• Expertise in analysis, critical decision making, and process
  improvement
• Flexibility to lead and thrive in a challenging and changing
  environment
• Strong interpersonal, verbal, and written communication skills
• Capable of managing the “big picture” while paying diligence

Company
Offers:

• Annual salary range between $65k to $75k will
  be commensurate with experience and education
• Bonus structure based on store performance
• Comprehensive benefits package available: (Fortune 500 healthcare (100% paid for employee),
  vision, dental and life insurances; 401k matching plan; paid vacation, sick days,
  and holidays)
• Employee discounts
  both directly in our stores and through our extended network, including
  fitness, cellular, travel, electronics, and many more
• Flexible shift
  patterns, paid time off, and holidays
• Internal promotion
  opportunities, we always seek first to promote from within
• Open, friendly, and
  supporting working environment with family-oriented team members

To Apply:

Please submit
your cover letter, and resume

via the
‘Apply Now’ button!

We are an Equal Opportunity Employer!

keyword: 
store management, retail management, store manager, business manager,
general manager (gm), operations director, operations manager, food management,
chocolates