Director of Money Management

Purpose of Job

We are seeking a talented Director of Money Management. This position is mapped Hybrid, so you should live within commuting distance of any of the USAA offices in: Charlotte, NC, San Antonio, TX, Plano, TX, Tampa, FL, Colorado Springs, CO, or Phoenix, AZ office.

The Director of Money Management will lead a team responsible for maintaining and enhancing the Bank's capabilities with respect to how members view, understand and grow their money. The team will have direct accountability for the Bank's personal financial management (PFM) capabilities, financial wellness insights, savings tools, and Deposit statements. This director will partner closely across Deposits, Payments, Digital, Data, and IT partners to build and deliver a money management roadmap that further differentiates USAA and provides industry-leading value to the membership. The director will also evaluate third party partnerships and corporate development opportunities to expedite USAA's money management roadmap.

Performing the role of a Bank Agile Product Manager, the director will lead a team who is responsible for delivering solutions for product(s) using Agile methodologies that will enable the business to achieve business results and customer value. Partners with and engages senior leaders/stakeholders to ensure product being delivered is aligning to the Bank's objectives and the overall business strategy. Applies strong business and/or technical acumen to enable the team(s) within the Bank to achieve their goals. Makes funding allocation decisions to drive end-user value. Ensures all work is completed within all regulatory and compliance policies and processes.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

Tasks:

• Leads an agile team(s) assigned to developing solutions for implementing the Bank's business objectives aligned to the department and company strategy. 
• Responsible for creating and implementing policies and processes for delivering agile methodologies that will meet business results and are aligned to strategic business objectives and required outcomes. Accountable for Team-of-Teams level Objectives and Key Results (OKRs), as well as team-level OKRs; empowers teams within the Bank to deliver business outcomes against their OKRs.
• Manages project assignments and prioritization of work for Agile teams.  Oversees deliverables to ensure they are progressing in a timely manner and are aligned to objectives.  Makes data driven decisions as needed related to funding and resource allocation.
• Leads positive team dynamics, encourages collaboration and drives achievement of goals and OKRs.  Ensure assigned Bank projects are completed within financial regulatory and compliance policies and that risk issues identified are mitigated as required.
• Applies expert knowledge and removes escalated impediments to the team's success and assists in conflict resolution, issue and dependency management.
• Coordinates, coaches, supports and guide leaders and teams in Agile principles, values and practices.
• Maintains stakeholders informed of project status to include Senior Leaders.  Builds consensus with alliances across the organization.
• Assesses, utilizes, and partners with external resources and partners to meet agreed upon expectations.
• Shares information about the portfolio's output and direction with other Team of Team Leads and stakeholders to ensure alignment across the organization.
• Builds and oversees a team dedicated to excellence through recruiting, developing, retaining, coaching, guiding, performance management and managerial activities.
• Has full management responsibility for some members of the Agile team, e.g., Product Owner from their own business area, including responsibilities for hiring, firing, development and providing input on compensation decisions.

Minimum Education:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Requirements:

• 8 years' experience in product development, process improvement, project delivery, or business/requirements analysis experience within a financial services organization.
• 3 years of direct team leadership experience or leading large matrixed, cross-functional teams.  
• Experience in marketing, strategy, digital, process, or user experience design within a financial organization.
• Agile Scrum best practices and experienced being a product owner for a scrum team
• Knowledge and experience of multiple technical software delivery methodologies such as Agile, and SAFe. 
• Experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
• Knowledge and demonstrated use of Process Engineering methodologies.
• Experience in analyzing business requirements to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements.
• Comprehensive experience in applicable banking regulatory and compliance policies.

Preferred:

• Master's degree, or MBA preferred
• 5+ years' experience with personal financial management, financial wellness, or money management tools
• 5+ years' relevant Deposits or Payments experience with growing levels of responsibility developing strategy, experiential products, and leading teams, using data driven tools to optimize member experience and P&L performance
• Significant experience with digital banking systems/platforms and FinTech partnerships
• Experience driving modern technology stacks (e.g., APIs, Micro Services, Cloud).
• Demonstrated experience visioning strategy for short to medium term product roadmaps as well as building, running, and delivering the resulting plans to market.
• Experience with Human Centered Design approaches to build desirable, feasible, and sustainable experiences that meet customer needs and are financially viable.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $135,200 to 243,500.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

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USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.